Desktop Administrator

MBH Architects; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

100% Paid Employee Medical, Dental, &

Vision Insurance

401k Profit Sharing

Paid Holidays, Vacation, Volunteer, &S

Professional development stipend

LinkedIn Learning

Hybrid work stipend

Office snacks

Monthly lunches

Commuter Benefits

Flexible Spending Accounts

Life, AD&D, and Disability Insurance

Job summary

MBH Architects seeks a detail oriented Desktop Administrator to join the IT Team in our New York City Office. You will provide IT support on-site and virtually to end-users locally and globally, with a requirement for on-site presence five days a week.

Responsibilities include troubleshooting, deploying new hires, software updates, asset management, AV support for meetings, and maintaining security protocols. MBH offers strong benefits and growth opportunities.

Qualifications

• Experience managing IT helpdesk ticket lifecycles and prioritizing requests.
• Direct experience with ITSM or Service Desk systems to track and report IT tasks.
• Excellent customer service and ability to communicate technical solutions clearly.
• Advanced knowledge of MS Office 365 administration (Outlook, Teams).
• Hands-on experience with disk imaging and automated OS deployment.
• Ability to document technical processes in clear user guides and SOPs.
• Experience with MacOS is a plus.

Responsibilities

• Troubleshoot software and hardware end-user issues via ticketing system.
• Push routine software updates and patches for PC and Mac.
• Deploy equipment, software, and server access for new hires; lead onboarding.
• Offboard employees by revoking access and updating security protocols.
• Manage workspace logistics, moves, and ergonomic equipment.
• Procure and manage IT supplies; maintain real-time inventory.
• Prepare AV capabilities and support firm-wide presentations.
• Lift items up to 30 lbs and access areas under desks as needed.

Skills

IT helpdesk

ITSM experience

Customer service

Office 365 admin

Documentation writing

On-site support

Tools

Disk imaging tools

OS deployment tools

Job description

We are seeking a detail oriented and technically savvy Desktop Administrator to join our IT Team in our New York City Office. In this role, you will provide IT support both on-site and virtually to end-users locally and globally. This role requires on-site presence 5 days a week.

MBH is an equal opportunity employer that values diversity, equity, & inclusion in the workplace. To request a reasonable accommodation during the interview process, please email [e-mail].

What You'll Do

• Troubleshoot software and hardware end-user issues utilizing the team’s ticketing system

• Push routine software updates and patches for both PC and Mac products to maintain security and performance

• Set up new hires for success through deployment of equipment, software, and server access; lead comprehensive IT onboarding meetings with new hires

• Offboard employees by revoking systems access, updating security protocols, and collecting firm equipment

• Manage physical workspace logistics through computer and phone equipment moves, desk height adjustments, and ergonomic equipment installations

• Procure and manage IT supplies such as printers, laptops, computer parts, peripherals, and ergonomic equipment; maintain real-time inventory of hardware and software assets

• Prepare A/V capabilities and provide technical support for critical presentations and firm‑wide meetings

• Will be required to lift items up to 30 lbs and work in physically constrained positions, including accessing areas under desks

Minimum Qualifications

• Experience managing IT helpdesk ticket lifecycles and prioritizing requests in a fast‑paced environment

• Direct experience working within modern ITSM or Service Desk systems to track, document, and report on IT tasks

• Excellent customer service including the ability to communicate technical solutions clearly and empathetically to users of all technical skill levels

• Advanced knowledge of MS Office 365 administration, including Outlook and Teams

• Hands‑on experience with disk imaging tools and the automated deployment of standardized OS builds

• Ability to clearly document technical processes through concise user guides and internal SOPs to build a robust knowledge base

• Experience with MacOS is nice to have

Benefits

• 100% Paid Employee Medical, Dental, and Vision Insurance

• 401k Profit Sharing

• Paid Holidays, Vacation, Volunteer, and Sick Time Off

• Professional development stipend

• LinkedIn Learning and Hone classes

• Hybrid work stipend, office snacks, and monthly lunches

• Commuter Benefits

• Flexible Spending Accounts

• Company sponsored Life, AD&D, and Disability Insurance

About MBH Architects

MBH Architects offers the best of both worlds: the resources of a top‑tier firm with the supportive culture of a close‑knit team. With offices in the San Francisco Bay Area, New York, Denver, Mumbai, and Bengaluru, we provide hybrid flexibility and global reach.

Our success is built on meaningful collaboration and continuous education. Through integrated services (architecture, environmental graphics, fixture and interior design), we deliver world‑class projects, including multi‑family housing, labs, retail experiences for iconic brands, and many more. We believe great work happens when people feel supported and inspired.

What sets us apart? A strong sense of community, dedication to sustainability and social impact, and a culture that celebrates creativity and connection—whether through design competitions or our legendary waffle‑offs.

If you are passionate about your work, and strive for excellence in everything you do, MBH Architects could be the perfect fit for you.