Desktop Administrator

HC Brands; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

HC Brands is seeking an IT Helpdesk Assistant — Entry-Level to support desktop systems, servers, and network issues on-site in Jacksonville, FL. The role focuses on software deployment, patch management, and diagnosing PC problems while documenting incidents in the ticketing system.

The Technology team collaborates with the CEO and stakeholders to develop new technologies and ensure systems are up-to-date across all facilities.

Qualifications

• 1+ years of working knowledge on PC configurations and peripherals.
• Experience with Microsoft Windows 10, Office 365, and Google Apps.
• Experience with Active Directory tasks (accounts) and DNS/AD DS.
• Experience managing BYOD (iOS/Android).
• Familiarity with Windows Server OS/Hardware.

Responsibilities

• Create, execute, and maintain software and patch deployment methods.
• Provide PC issue diagnostics, research, and correction.
• Provide day-to-day technical support for network infrastructure and desktop systems software/hardware.
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues.
• Document, track, and monitor client incidents in the ticketing system for timely resolution.
• Prioritize and escalate incidents based on business impact.

Skills

Windows 10 proficiency

Office 365 proficiency

Google Apps proficiency

Active Directory tasks

DNS knowledge

Ticketing system usage

PC repair/diagnostics

Network issue troubleshooting

BYOD management

Server familiarity

Tools

ServiceNow

Active Directory

Windows Server

Job description

Desktop Administrator

Department: Technology

Employment Type: Full Time

Location: Jacksonville, FL

Reporting To: Daniel Kellogg

Description

HC Brands is seeking an IT Helpdesk Assistant - Entry-Level. This person is responsible for creating, executing, and maintaining software and patch deployment methods. They are also responsible for PC issue diagnostics, research, and correction. The Helpdesk Assistant provides day-to-day technical support for network infrastructure and desktop systems software and hardware.

The Technology team is responsible for working directly with the CEO and other key stakeholders to help develop new technologies that will increase revenue and improve customer satisfaction. They also ensure that systems are up to date and running properly at all facilities. This is a fast-paced environment where you will have the opportunity to learn from others with experience in development and marketing. The Tech Team's goal is to build an outstanding digital presence for HC Brands.

The ideal candidate will have experience with desktop systems, workstations, servers, and network issues. They will be able to document client incidents in our ticketing system to ensure a timely resolution, and they'll prioritize and elevate support incidents based on business impact. THIS POSITION IS 100% ON-SITE IN JACKSONVILLE, FL.

Key Responsibilities

• Create, execute, and maintain software and patch deployment methods.
• Provide PC issue diagnostics, research, and correction.
• Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.
• Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues.
• Documents, tracks, and monitors client incidents in ticketing system to ensure a timely resolution.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Maintains passwords, data integrity, file system security for the desktop environment.
• Recommends solutions including new acquisitions and upgrades.

Skills, Knowledge and Expertise

• 1+ years of working knowledge on PC configurations and peripherals
• Ability to demonstrate proficiency in Microsoft Windows 10, Office 365, and Google Apps;
• Be able to demonstrate proficiency with Active Directory tasks such as creating/deleting/modifying accounts and adding/removing user accounts.
• Verifiable experience in Domain Name System (DNS) and Active Directory Domain Structure.
• Ability to demonstrate experience managing BYODs such as iOS and Android.
• Intermediate knowledge of Windows Servers (OS and Hardware).
• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices).
• Familiarity with ServiceNow Service Management or other incident tracking systems.
• Participating in the development of information technology and infrastructure projects.
• Setting up and maintaining email systems.
• Cabling, wiring, and labeling networks and other duties as assigned.

Benefits

We care deeply about making HC Brands an amazing place to work, and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a level of support while inspiring them to do their best work.

The specific benefits we offer include:

• Health, dental, vision, and life insurance
• 8 paid holidays
• Paid time off (PTO)
• 401(k) plan with a company match on the first 5% contribution
• 8 paid hours of community service time off
• 50% employee discount on our products

Beyond the tangible benefits though:

• You will be part of a growing team whose purpose is to create a culture that underscores connections with employees, customers, businesses, and each other. While we're in the business of personalization, we also exist in a society where individual interactions are harder and harder to come by. In response to this challenge, we've made it our mission at HC Brands to prioritize people and relationships- one custom order at a time. It's not just a clever blurb on our website or a catchy acronym we pass around the office. It's what we do, and more importantly, it's who we are.

Equal Employment Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at HC Brands.

HC Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

HC Brands is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in the company policy and the way we do business at HC Brands and is an important principle of sound business management.