Desktop Administrator

Montgomery-Public-Schools; Alabama; On-site; USD 45,000 - 65,000; Full time

Job summary

St. Clair County School System is seeking a Desktop Administrator to provide end-user support, troubleshoot systems, and manage hardware/software inventories. The role focuses on maintaining security, imaging devices, and disaster recovery planning across the district.

The position reports to the Technology Director and requires strong collaboration with staff. A high school diploma and several years of related technical experience are expected.

Qualifications

• High school diploma or equivalent is required.
• Experience in technical computer technology or related field is expected.
• Knowledge of Microsoft systems and AD/Group Policy is essential.
• Familiarity with MAC OS, imaging software and malware prevention is important.

Responsibilities

• Demonstrates support for the school system and its priorities.
• Maintains confidential information and ensures regular attendance.
• Documents, upgrades, or replaces hardware and software as needed.
• Supports user accounts, security, and system groups.
• Identifies, researches, and resolves technical issues.
• Assists end users with technical issues and onboarding.

Skills

Customer support

Team collaboration

Capacity planning

Disaster recovery planning

Security best practices

Troubleshooting

End-user support

Education

High school diploma or equivalent

Related technology field experience

Tools

Microsoft Windows

MAC OS

Microsoft Server

Active Directory

Group Policy

Imaging software

Job description

POSITIONDESCRIPTIONFORST.CLAIRCOUNTYSCHOOLSYSTEM

ApprovedJanuary2019

TITLE:DesktopAdministrator

JOB GOALS:Toprovide supporttoallend-users

To maintain,analyze,troubleshoot,andrepaircomputersystems, hardware, and computer peripherals

Tocreateimagesandupgradesforallcomputingdevices

To create and enforce all security policies for the school systemTotrackandmaintaininventoryofhardwareandsoftwarelicenses To plan for technology disaster recovery

FLSA STATUS:Non-Exempt

REPORTS TO:TechnologyDirector

MINIMUM QUALIFICATIONS:

• Highschooldiplomaorits equivalent
• Atleastthree(3)years’experienceintechnicalcomputertechnologyorina related field
• PossessknowledgeinMicrosoft systems
• PossessknowledgeinMAC OS
• Possessknowledgeinvirusandmalwarepreventionanderadication
• Possessknowledge ofMicrosoftServer,ActiveDirectoryandGroup Policy
• Proficiencyinnetworkoperationanddiagnosingnetwork issues
• Abilitytodeveloplongtermstrategiesandperformcapacityplanningforfuture technology hardware needs
• Possessknowledge oftechnologydisasterrecoveryconceptsand needs
• Possessknowledgeofcurrenthardwareandtechnologiesavailableonthe market and trends for the future
• Possessknowledge ofimagingsoftwareandbeabletocreateanOSimageon all platforms
• Abilitytotestanddeploytechnologyupgradesthroughouttheschool system
• Possessknowledgeoftechnologyindustrybestpracticesandsecurity recommendations
• Possessknowledgeofvariouseducationalnetworkplatformsavailabletoschool systems
• Abilitytoprovidecustomer support
• Possessandmaintainavaliddriver’s license
• Abilityto meetthe suitability criteria foremploymentand/orcertificationlicensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457
• Abilitytoworkcollaborativelyasateammemberwithlargeand/ordiverse groups
• Physicalstrength,mobility,dexterity,stamina,andacuitytoperformjob responsibilities
• Proficiencyinoral,written,andelectroniccommunicationsandabletouse various technological devices/software
• Abilitytobepunctualinregular attendance
• Abilityandwillingnesstoworkaflexiblescheduleif needed
• SuchalternativestotheabovequalificationsastheBoardmay require.

PERFORMANCERESPONSIBILITIESANDESSENTIALFUNCTIONS:

• Demonstratessupportfortheschoolsystem,itspurpose,direction,and priorities.
• Demonstratestheabilitytomulti-taskandtoprioritizetasksefficiently.
• MaintainsconfidentialityofanyBoardofEducationbusiness,itsstaff,andits students.
• Demonstratesandmodelsregularandpredictable attendance.
• Demonstratesprofessionalappearanceanddemeanoratall times.
• Uses technology for communication, presentations, research, data analysis, budgeting,recordkeeping,reporting,scheduling,andotherjobresponsibilitiesas required.
• Documents,maintains,upgrades,orreplaceshardwareandsoftwaresystems as needed.
• Supportsandmaintainsuseraccountinformationincludingrights,securityand systems groups.
• Identifies,researches,andresolvestechnicalissues.
• Assistsenduserswithalltechnical issues.
• Assistswithonboardingandorientingofnew employees.
• UtilizesHelpDesksoftwareforproblem resolution.
• Maintainssecurityonallnetworkeddevices.
• Assistsindeterminingcurrentandfutureneedsforsoftwareand hardware.
• Workswithvendorstoassurethepurchaseofqualityandsufficienthardware and software to meet current and future needs.
• Workswithadministratorsandenduserstoassurethepurchaseofqualityand sufficient hardware and software to meet current and future needs.
• Assuresallsoftwareisuptodateandfunctionsproperlyintheschool system.
• Assistsotherteammemberswithspecialprojectsandrequests.
• AssistsTechnologyDirectorandstafftoresearchvariouseducationalplatforms available for schools.
• Modelsandmaintainshighethical standards.
• Reportspotentialproblemsand/orworkplaceirregularitiestoappropriate administrative personnel.
• Demonstratesinitiativeinidentifyingopportunitiesforimprovementinareasof responsibility.
• Participatessuccessfullyintrainingprograms,professionaldevelopment,orother learning to increase skill and proficiency related to job performance and leadership.
• Servesonschool/systemcommitteesas required.
• Respondstoinquiriesandrequestsinatimelyandpositive manner.
• Maintainsandsubmitsrequiredreports,records,andcorrespondenceinatimely and accurate manner.
• Maintainstools,equipment,andpartsingoodrepair;efficientlyusestimeand system resources.
• Adherestoschoolsystemrules,administrativeprocedures,localBoardpolicies, and state, federal, and local laws.
• Operatesschoolsystemownedvehiclesinaccordancewithstate andlocallaws, and school board policy.
• Follows,observes,andreportsallviolationsoftheBoardapprovedData Governance Policy to ensure data security.
• ReportsabsencesandtakesleaveinaccordancewithBoardpoliciesand procedures.
• Performsotherjob-relateddutiesandtasksasdirectedbytheTechnology Director and Superintendent.

SALARY:BasedontheSt.ClairCountySchoolSystemSalary Schedule

TERMSOFEMPLOYMENT:12month

EVALUATION:Performancewillbeevaluatedaccordingtoboardpolicy.