Deskside Technician I

Stefanini, Inc; Macon (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Deskside Technician I, where you will provide essential IT support in a dynamic corporate environment. This role involves staging and deploying IT equipment, troubleshooting connectivity issues, and managing an asset inventory. With a commitment to innovation and professional development, this organization offers a collaborative atmosphere and comprehensive benefits, ensuring you can thrive while making a significant impact in IT operations. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

401(k)

PTO

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Professional Development Programs

Qualifications

• 1+ years of onsite or helpdesk support experience required.
• Strong troubleshooting skills and ability to handle challenging situations.

Responsibilities

• Provide onsite Windows, software, and hardware support.
• Manage IT asset inventory and conduct audits.
• Troubleshoot VPN and VDI connectivity issues.

Skills

Troubleshooting Skills

Microsoft Office

Helpdesk Support

Communication Skills

Education

High School Diploma

Tools

Ticketing Software

Job description

Job Details

Deskside Technician I

Location: Macon, GA

Posted: 5/5/2025

Job ID#: 60402

Category: Deskside Technician I

Type: Full Time

Remaining Positions: 1

About Us

For over 35 years, Stefanini has been supporting midsize, large, and global enterprises in enhancing their IT operations and leveraging information technology to empower their businesses. Our services include IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. Recognized for innovation and aligned with market trends such as automation, cloud, IoT, and UX, we operate in over 77 offices across 41 countries with more than 30,000 employees.

Job Description

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT equipment to end users following best practices.
• Configure, troubleshoot, and deploy mobile devices and AV equipment.
• Troubleshoot VPN and VDI connectivity issues.
• Follow knowledge base articles for troubleshooting.
• Manage workload using ticketing software.
• Prioritize and complete tasks independently or within a team.
• Communicate technical information effectively to non-technical audiences.
• Provide remote support for offsite resolver groups.
• Manage IT asset inventory and conduct audits.
• Perform other duties as assigned.

Requirements

• At least 1 year of onsite or helpdesk support experience or equivalent.
• Strong troubleshooting skills.
• Ability to stay composed during challenging support situations.
• Experience with Microsoft Office and Office 365.
• Physical ability to walk, stand, bend, and lift equipment up to 50 pounds.
• Maintain a neat work area and professional appearance.
• High School Diploma or equivalent.
• Valid driver's license.
• Ability to pass drug screening and background check.
• Adherence to shift schedules.

Benefits

• Collaborate with talented professionals globally.
• Comprehensive benefits including 401(k), PTO, tuition reimbursement, medical/dental/vision insurance.
• Access to professional development through Stefanini University and virtual training programs.

Why Choose Stefanini

• Privately owned Brazilian company.
• Agility, flexibility, and innovation at our core.
• Flat organizational structure for faster communication and decision-making.

Pay Range: Based on Experience

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