Deskside Technician I

Stefanini, Inc; Coppell (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Deskside Technician I in Coppell, TX, where you'll provide vital hardware and software support to clients. This role involves troubleshooting Windows systems, diagnosing printer issues, and ensuring seamless network connectivity. With a focus on customer service, you'll work in a collaborative environment that values agility and innovation. Enjoy a comprehensive benefits package, professional development opportunities, and the chance to work with a diverse team of experts. If you're passionate about technology and helping others, this is the perfect opportunity for you!

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Qualifications

• 3+ years of corporate desk side support experience required.
• Strong troubleshooting skills for Windows environments and hardware.

Responsibilities

• Provide hardware/software support services including break/fix.
• Diagnose and resolve end-user system failures and network issues.

Skills

Windows 7 Support

Windows 10 Support

Troubleshooting Hardware

Active Directory

Customer Service Skills

VPN Experience

Wireless Connectivity Troubleshooting

Tools

Microsoft Office 2007

Microsoft Office 2016

Symantec Endpoint Protection

SCCM

RDP

Lenovo PCs

Job description

Job Details

Deskside Technician I

Deskside Technician I Coppell, TX Posted: 2/5/2025

Job ID#: 59572

Job Category: Deskside Technician I

Position Type: Full Time

Duration: 6 months

Shift: 1

Details: Stefanini Group is looking for Deskside Technician for a globally recognized company!

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral device failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience
• Experience with basic hardware printer support
• Experience with Symantec products including Endpoint Protection, Bitlocker, SCCM, and RDP

Job Requirements Details:

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information to technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor-related duties of connecting computer equipment.

Pay Range: $21.00 - $25.00