Deskside Support Technician

Relha LLC; Massachusetts; On-site; USD 40,000 - 74,000; Full time

Job summary

Kyndryl is seeking a Deskside Support specialist to be the go-to expert for testing and troubleshooting across on-site and remote deployments. You will provide hands-on IT assistance to a diverse range of end users, including executives, and collaborate with internal teams and partners such as Microsoft.

As the role evolves, you will address hardware and software issues, contribute to modernization efforts, and ensure end-user satisfaction by meeting XLA and SLA targets in a fast-paced,

Qualifications

• 2+ years of experience providing IT support.
• Experience working in a customer facing environment.
• Strong communication skills including email, phone and in-person

Responsibilities

• Test and troubleshoot across software upgrades, system images, and hardware deployments.
• Resolve hardware and software issues across multiple device types, on-site and remote.
• Collaborate with internal teams and alliance partners (e.g., Microsoft) to ensure end-user success and SLA attainment.

Skills

IT support

Customer facing

Communication skills

Education

Bachelor's degree in CS/IT

Job description

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero.

Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support.

Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft.

At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets.

If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 2+ years of experience providing IT support
• Experience working in a customer facing environment
• Strong communication skills including email, phone and in-person

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Requirement to be a US Citizen and live in the United States of America

This role will be fully onsite at the client's location.

The compensation range for the position in the U.S. is -

$39,840to$67,440based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (All Other):$43,800to$74,280

Massachusetts$39,840to$74,280

New York City: $47,760to$81,000

Washington: $43,800to$74,280

Washington DC:$43,800to$74,280

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

The compensation range for the position in the U.S. is -

$39,840to$67,440 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (All Other):$43,800to$74,280

Massachusetts$39,840to$74,280

New York City: $47,760to$81,000

Washington: $43,800to$74,280

Washington DC:$43,800to$74,280

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national