Deskside Support Technician

Pomeroy Technologies LLC.; Las Vegas, Northern (NV, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Pomeroy Technologies LLC. is seeking a Field Services Technician in Las Vegas, NV to handle on-site IT hardware repair, service calls, and inventory management. You will ensure SLA compliance, provide excellent customer service, and support cabling and installation tasks across retail and office environments.

The role requires travel in company vehicle, strong safety focus, and accurate service ticket documentation. Join a hands-on team delivering reliable IT support.

Qualifications

• Customer-facing service experience is required.
• Strong troubleshooting and diagnostic skills.
• Experience managing inventory and parts for field service.

Responsibilities

• Manage assigned service zone to meet SLA and company policy.
• Troubleshoot and repair IT hardware in retail or office settings.
• Maintain spare parts inventory and log usage.
• Edit and close web-based service tickets with detailed notes and outcomes.
• Travel as needed for installation or repair tasks.
• Drive company vehicle and maintain safe driving record.

Skills

Customer service

Troubleshooting

Inventory management

Job description

• Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
• Troubleshoot and repair failed IT hardware in retail store and/or office settings
• Pick up shipped good service parts and drop off defective service parts on a timely basis
• Provide exceptional customer service
• Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
• Performance review metrics include the following:
• SLA achievement
• Inventory movement and accuracy
• Safety
• Compliance related training and follow through
• Service call management
• Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
• Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
• Focus on safety at all times -- including maintaining a safe driving record
• Additional Responsibilities may include, but are not limited to:
• Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
• Complete staging / integration services of IT hardware as needed
• Installation or cabling projects may require travel
• Extensive driving required in company provided vehicle
• May be assigned other duties as needed

Position Type

Location

Las Vegas, NV

Area of Interest

Field Services