Deskside Support

AXA Professionals; New York (NY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

AXA Professionals is seeking an IT Desktop Support Technician to image, deploy, and maintain endpoint devices using MDT, while resolving hardware and software issues for a fast-paced enterprise environment.

You will handle AD administration, user provisioning, and mobile device management with Workspace ONE, alongside ServiceNow ticket handling and cross-team collaboration. The role supports both onsite and remote incident resolution.

Qualifications

• Proven experience as a Desktop/IT Support professional.
• Hands-on experience with MDT imaging and device deployment.
• Experience with Active Directory administration and user/group management.
• Familiarity with ServiceNow ticketing and incident resolution.
• Strong knowledge of Windows and Microsoft 365.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops/desktops using MDT.
• Troubleshoot hardware, software, printer, and network issues.
• Support Windows OS, Microsoft 365, and corporate tech.
• Diagnose incidents onsite and remotely; escalate when needed.
• Maintain asset inventory records.

Skills

MDT imaging

Active Directory administration

ServiceNow

Windows OS

Microsoft 365

Troubleshooting

Customer service

Multitasking

Onsite & remote support

Tools

Workspace ONE

ServiceNow

Job description

• Perform imaging, configuration, deployment, and maintenance of laptops, desktops, and other endpoint devices using Microsoft Deployment Toolkit (MDT).
• Troubleshoot and resolve hardware, software, printer, and network connectivity issues.
• Provide support for Windows operating systems, Microsoft 365 applications, and other corporate technologies.
• Diagnose and resolve technical incidents both onsite and remotely.
• Escalate complex technical issues to the appropriate internal IT teams when necessary.
• Maintain and update asset inventory records.

Active Directory Administration

• Perform basic Active Directory administration, including password resets, account creation and maintenance, group membership management, and account deprovisioning.
• Ensure user access is provisioned and deprovisioned according to established procedures.
• Support employee onboarding and offboarding activities.
• Administer and support mobile devices using Workspace ONE.
• Enroll, configure, troubleshoot, and manage corporate mobile devices.
• Assist users with mobile device access, security policies, and application deployment.

Service Management & Customer Support

• Manage and resolve incidents and service requests through ServiceNow.
• Monitor ticket queues, prioritize workload, and ensure timely resolution of support requests.
• Deliver excellent customer service while handling user calls, walk-ups, and ticket-based support.
• Document troubleshooting procedures, resolutions, and recurring issues.
• Assist with IT projects, technology rollouts, and office technology initiatives.
• Coordinate with project teams to track progress, identify risks, and provide status updates.

Qualifications & Skills

• Proven experience as a Desktop Support Technician, Deskside Support Technician, IT Support Specialist, or in a similar role.
• Hands‑on experience with Microsoft Deployment Toolkit (MDT) imaging and computer deployment.
• Working knowledge of Active Directory administration, including user and group management.
• Experience using ServiceNow for ticket management and incident resolution.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast‑paced environment.