Desk Side Engineer – Junior

Saic; Washington (District of Columbia); Hybrid; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Desk Side Engineer – Junior in Washington, DC, offering full-time support for deskside end users. The ideal candidate will have a high school diploma, two years of experience in hardware/software diagnostics, and strong customer service skills. This hybrid role emphasizes the importance of independent work and team collaboration, ensuring smooth IT operations across departments.

Benefits

Comprehensive health benefits

Ongoing training and development opportunities

Flexible work environment

Qualifications

• 2 years deskside end user support experience including imaging and asset management.
• Familiarity with ITSM systems and providing updates.
• CompTIA Security+/Network+ certifications desirable.

Responsibilities

• Provide Tier 2 deskside support and troubleshooting.
• Perform IMAC procedures and lifecycle refresh activities.
• Escalate complex issues to upper level engineers.

Skills

Customer Service Experience

Hardware and Software Diagnostics

Mobile Device Management

Active Directory Support

Windows 10 Support

Education

High School Diploma

Tools

Remedy

Service Now

SCCM

Zoom

Job description

Job ID: 2411118
Location: WASHINGTON, DC, United States
Date Posted: Oct 28, 2024
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Hybrid
Benefits: Click here

Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2desksideend user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.

Top 3 Qualifications, Skills, Experience or Certifications:

• ITIL V4 Foundation
• Customer Service Experience
• Hands on deskside user assistance and problem resolution.

Job Role Specific Requirements:

• Life-cycle Refresh Project Tasks
• IMAC Service Requests

Qualifications

Preferred skills and qualifications:

• CompTIA Security+ Certification
• CompTIA Network+ Certification
• Active Directory Admin Experience

Qualifications - External

TYPICAL EDUCATION AND EXPERIENCE: High School and 0 years related experience

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

the ability to obtain a public trust

Job Description

Description

Desk Side Engineer ‐ Junior

Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2desksideend user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.

Top 3 Qualifications, Skills, Experience or Certifications:

• ITIL V4 Foundation
• Customer Service Experience
• Hands on deskside user assistance and problem resolution.

Job Role Specific Requirements:

• Life-cycle Refresh Project Tasks
• IMAC Service Requests
• Incident Management troubleshooting
• Mobile Device Management

Qualifications

Preferred skills and qualifications:

• CompTIA Security+ Certification
• CompTIA Network+ Certification
• Active Directory Admin Experience

Qualifications - External

TYPICAL EDUCATION AND EXPERIENCE: High School and 0 years related experience

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

the ability to obtain a public trust

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom.

Please apply through the internal career site here >