Desk Operations Specialist - Multiple Departments Multiple Openings

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Mayo Clinic is seeking a Desk Operations Specialist to support patient coordination and provide excellent customer service in a dynamic healthcare environment. This role involves essential tasks such as scheduling appointments, collecting vitals, and ensuring a smooth patient experience during their visit. Candidates should have a background in customer service and be able to multi-task effectively, with an emphasis on communication skills and adaptability. Join a renowned healthcare institution and make a significant difference in patient care.

Benefits

Medical plan options

Dental and vision plans

Competitive retirement package

Flexible spending accounts

Qualifications

• Minimum two years’ customer service experience.
• Excellent communication and interpersonal skills required.
• Ability to multi-task and prioritize tasks.

Responsibilities

• Coordinate details of patients' visits and assist with check-in.
• Collect patient vitals and complete pre-examination records.
• Communicate scheduling changes and assist patients as needed.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Multi-tasking

Adaptability

Education

High school diploma or GED

Associate’s Degree

Tools

Windows-based applications

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation andcomprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This posting is for applicants external to Mayo Clinic only.Internal candidates please search for Desk Operations Specialist in the internal Opportunity Marketplace.

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team.

You will be responsible for coordinating the details of the patient's visit by:

• Serving as a direct contact and resource to the patient
• Preparing the patient for their appointment by performing check-in procedures and rooming for providers
• Collecting patient vitals and completing pre-examination record information
• Scheduling follow-up appointments
• Managing the flow of patient material
• Communicating scheduling delays or changes
• Assist with wayfinding
• Performing additional direct patient care duties as needed

Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialisthttps://www.youtube.com/watch?v=XGsJu0IPPRk

Position is 100% on-site. Desk Operations has various Desk Operations Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

This vacancy is not eligible for sponsorship and we will not sponsor or transfer visas for this position.

Qualifications

Required Qualifications :
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree.

Additional Qualifications :
• Excellent communication and interpersonal skills
• Superior customer service skills
• Desire to work in team environment
• Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Problem solving and decision-making skills
• Ability to multi-task and prioritize
• Adaptable to change

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking, standing, sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance, to help patients.

Exemption Status

Nonexempt

Compensation Detail

$21.13 - $29.63 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Rotating shifts, Monday - Friday between 6am-6pm; some specific departments with weekdays until 10pm.

Weekend Schedule

Department specific; limited when needed. Some specific departments with shifts on weekends/ holidays.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Brianna Hanna