Desk NICU Associate-(Part-Time) Nights: Mercy St. Louis

MHM Support Services; St. Louis (MO); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, vision

Tuition support

Matched retirement plans

Job summary

Mercy Hospital St. Louis is seeking a Night Shift NICU Associate to support the team in a fast-paced Neonatal Intensive Care Unit. This role welcomes families, assists nurses and physicians, and helps with patient care and administrative tasks during overnight hours.

Ideal for nursing or pre-health students seeking hospital experience, you’ll gain hands-on exposure, learn hospital systems, and contribute to compassionate care while supporting a dedicated NICU team.

Qualifications

• High School Diploma or GED required.
• Basic computer skills.
• Ability to work independently and as part of a team.
• Strong customer service and communication skills.
• Preferred: current nursing student or healthcare-related student.
• BLS certification or ability to obtain during probation.

Responsibilities

• Front Desk & Family Support: Welcome families, answer phones, direct calls, serve as NICU receptionist, relay information, support families.
• Administrative & Clerical Support: Process admissions/transfers/discharges, manage records, data entry, assemble charts, handle billing/charges, coordinate inter-department communication.
• Unit & Patient Care Support: Assist nurses with non-clinical tasks, prepare care spaces, manage supplies, maintain equipment, support lab/records operations, ensure family-centered environment.

Skills

Customer service

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

Find your calling at Mercy! Night Shift NICU Associate-18 Hours per week Mercy Hospital St. Louis | Neonatal Intensive Care Unit (NICU) Looking for a meaningful overnight position in healthcare? Join the nationally recognized NICU team at Mercy Hospital St. Louis and gain valuable hospital experience while making a difference in the lives of newborns and their families. This role is a perfect fit for nursing students, pre-health students, future healthcare professionals, or individuals looking to launch a career in healthcare. As a Night Shift NICU Associate, you'll serve as the welcoming face of our Neonatal Intensive Care Unit while supporting nurses, physicians, and families in a fast-paced, highly specialized environment.

Why You'll Love This Role

• Gain hands-on experience in one of the region's leading NICUs
• Work alongside experienced nurses, neonatologists, and multidisciplinary healthcare teams
• Build valuable clinical, administrative, and patient care skills
• Excellent experience for nursing school, medical school, respiratory therapy, healthcare administration, and other healthcare career paths
• Be part of a mission-driven organization dedicated to compassionate care

Position Details: What You'll Do

No two nights are the same! You'll play a key role in supporting patient care and unit operations by:

• Front Desk & Family Support
  • Welcome and assist families and visitors
  • Answer phones and direct calls appropriately
  • Serve as the primary receptionist for the NICU
  • Relay information to nursing staff and healthcare teams
  • Support families with compassion during emotional and stressful situations
• Administrative & Clerical Support
  • Process admissions, transfers, and discharges
  • Manage patient records and documentation
  • Enter, update, and retrieve data in hospital systems
  • Assemble patient charts and admission packets
  • Process departmental billing and charges
  • Coordinate communication between departments
• Unit & Patient Care Support
  • Assist nurses with non-clinical patient care activities
  • Prepare patient care spaces for admissions
  • Manage inventory and restock supplies
  • Clean and maintain equipment according to hospital standards
  • Support laboratory, records management, and unit operations
  • Help maintain a safe, organized, and family-centered environment

What Makes You Successful

• Organized and detail-oriented
• Calm under pressure and able to multitask
• Comfortable learning new technology and hospital systems
• A strong communicator with families, patients, and healthcare professionals
• Dependable, professional, and team-oriented
• Passionate about healthcare and helping others
• Willing to jump in and do whatever is needed to support the team

Qualifications Required

• High School Diploma or GED
• Basic computer skills
• Ability to work independently and as part of a team
• Strong customer service and communication skills

Preferred

• Current nursing student or healthcare-related student
• Previous nurse assistant, unit secretary, patient care technician, or healthcare experience
• Familiarity with medical terminology
• Experience in healthcare, customer service, or administrative support roles
• Certification: Current American Heart Association Basic Life Support (BLS) certification, or ability to obtain during probationary period

Ideal For

• Nursing Students
• Pre-Med Students
• Respiratory Therapy Students
• Healthcare Administration Students
• Patient Care Technicians
• Medical Assistants
• Anyone looking to gain hospital experience before advancing into a healthcare career

About Mercy

At Mercy, we're guided by a mission to bring compassionate care and exceptional service to every patient and family we serve. Our caregivers are part of something bigger: improving lives, supporting one another, and making healthcare better every day. Start your healthcare journey in one of the most rewarding environments in the hospital. Join Mercy's NICU team and help care for our tiniest patients.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
• Join a caring, collaborative team where your voice matters.
• At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

Click Here to Learn More about Mercy