Desk Clerk (Graveyard)

Abode Services; San Francisco (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Abode Services in San Francisco seeks a Desk Clerk to manage the building's desk station and oversee contracted security personnel for a permanent supportive housing facility. Works with Property Manager to train security/desk staff and ensure compliance with policies.

The role includes monitoring daily activities, recording incidents, screening visitors, maintaining logs, and responding to emergencies, with on-duty rest and meal period requirement.

Qualifications

• Experience coordinating security staff and managing desk procedures.
• Familiarity with building security policies and incident response.
• Ability to monitor common areas and communicate clearly with stakeholders.

Responsibilities

• Oversee the desk station and contracted security personnel for a permanent supportive housing facility.
• Assist the Property Manager in training security/desk staff and enforcing procedures and policies.
• Monitor daily activities, maintain property logs, and respond to emergencies.
• Screen, document, and record visitors to confirm authorization.
• Complete critical incident reports accurately and in a timely manner.

Skills

Security operations

Visitor screening

Incident reporting

Record keeping

Communication

Tools

CCTV systems

Job description

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Housing Ends Homelessness

Our Mission:

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our Values:

• Start with Dignity
• Take Smart Risks
• Be transparent
• Solve for today and tomorrow
• Spark each other’s strengths

About The Role:

The Desk Clerk is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies. This position has an on-duty paid rest and meal period requirement.

How You Make An Impact:

• On-duty rest and meal periods are required.
• Monitor, record, follow-up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives as it pertains to changes, updates, or needs related to contracted security personnel.
• Screen, document, and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
• Respond to property emergencies and incidents and escape to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and elevate