Desk Clerk FT – 6976

ShopCGX; Chesapeake (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

USCG Community Services Command in Buzzards Bay, MA is seeking a Desk Clerk for a full-time on-site role (30-40 hours/week). You will interview guests, assign quarters, process reservations, post charges, and handle payments to ensure accurate guest accounts.

You will verify guest status, issue keys, and provide cash-handling and reporting support, emphasizing accuracy in math, record-keeping, and customer service. This position offers federal benefits and on-site duties.

Qualifications

• Ability to add, subtract, multiply and divide at the level necessary to complete required reports.
• Experience performing administrative practices related to rental and inspection of hotel or housing facilities.
• Ability to process customer complaints, prepare reports, and control inventory of furniture, household supplies and equipment.
• Knowledge to accept reservations, register guests, assign rooms, issue keys, calculate and post charges to guests' accounts, present statements, collect payments, and maintain records.
• Knowledge of basic cash handling techniques.

Responsibilities

• Interview incoming guests to determine status and assign appropriate quarters.
• Post registration card and orient guests concerning facility use.
• Compute charges for guests, receive payments and issue receipts.
• Balance cash at end of shift and secure cash.
• Other duties as assigned.

Skills

Administrative tasks

Customer service

Cash handling

Reservations

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 30-40 hrs Buzzards Bay, MA, US

2 days ago Requisition ID: 6976

OMB NO: 1625-0120

Expiration Date: 05/31/2029

Announcement: 6976

Opening Date: 13 November 2026 Pay Plan/Series/Pay Band: NF-1173-02

Closing Date: Until Filled Work Schedule: Full Time (30-40 hours/week)

Position: Desk Clerk Salary: $18.00/hour +DOE

Who May Apply: All Sources Location: Buzzards Bay, MA

MWR Cape Cod Guest Housing

DUTIES

Interview incoming guests to determine their status in order to assign appropriate quarters. Assists clientele in the completion of require to rules and regulations governing the assignment and use of quarters; issues room keys, provides statement of non-availability when applicable. Post registration card, orients guest concerning use of facility and equipment, and other facilities available on post. Computes charges for gust checking out, receives payments and room keys; renders receipts. At end of shift, accounts for and secures cash.

Other duties as assigned.

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated .

QUALIFICATIONS REQUIRED:

Minimum

• Ability to add, subtract, multiply and divide at the level necessary to complete required reports.

Preferred (in addition to the minimum):

• 2. Minimum one year of experience performing the full range of administrative practices related to rental and inspection of hotel or housing facilities.
• 3. Skill to process customer complaints, prepare reports, and control inventory of furniture, household supplies and equipment.
• 4. Knowledge to provide general assistance to other facility personnel and perform a range of services such as: accept reservations, register guests, assign rooms, issue keys, calculate and post charges to guests' account, present statements, collect payments, and maintain records.
• 5. Knowledge of basic cash handling techniques.

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

• Paid Annual and Sick Leave
• Holiday Pay
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance

OTHER ESSENTIAL INFORMATION :

• Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
• Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
• Applicants may not be employed in the chain of command of their relatives.
• This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-based basis.

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicant's education and work experience qualifies them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.