Desk Clerk

Canyon Vista Medical Center; Sierra Vista (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO & insurance

Tuition assistance

401(k) company match

Well-being programs

Career development

Job summary

Canyon Vista Medical Center in Sierra Vista, AZ, seeks a Desk Clerk for the Emergency Department. You will handle clerical tasks, answer calls, guide patients and families, and support patient flow with a compassionate, professional demeanor.

The role requires a high school diploma or equivalent and certs within 90 days (CPR and Handle with Care). Full-time, 72 hours per two weeks, with comprehensive benefits and tuition assistance opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Must obtain CPR and Handle with Care within 90 days of hire.
• Excellent communication and compassionate patient service.
• Ability to support ED operations and patient flow.

Responsibilities

• Provides clerical, communication, customer service, and coordination support for the daily operations of the Emergency Department.
• Answers and directs telephone calls and patient call-light communications; assists patients and families; and promotes a professional, compassionate, and positive patient experience.
• Serves as a central communication resource for ED staff, providers, EMS, ancillary departments, inpatient units, transfer centers, transportation companies, and outside healthcare facilities.
• Supports patient flow by coordinating communication related to admissions, bed placement, transfers, and transportation with the multidisciplinary team.

Skills

Clerical skills

Communication

Customer service

Coordination

Education

High school diploma or equivalent

Job description

Your Experience Matters

Canyon Vista Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Desk Clerk joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Your Experience Matters

Canyon Vista Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Desk Clerk joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You'll Contribute

A Desk Clerk who excels in this role:

• Provides clerical, communication, customer service, and coordination support for the daily operations of the Emergency Department.
• Answers and directs telephone calls and patient call-light communications; assists patients and families; and promotes a professional, compassionate, and positive patient experience.
• Serves as a central communication resource for ED staff, providers, EMS, ancillary departments, inpatient units, transfer centers, transportation companies, and outside healthcare facilities.
• Supports patient flow by coordinating communication related to admissions, bed placement, transfers, and transportation with the multidisciplinary team.
• Facilitates provider consultations with in-house and outside providers, assists with telepsychiatry and teleneurology services, communicates ambulance and incoming patient notifications, supports transfer documentation and EMTALA processes, and ensures time-sensitive information is communicated using closed-loop communication.
• Maintains patient confidentiality, appropriately escalates delays or safety concerns, and supports efficient throughput and continuity of care.
• Actively participates in the organization's Foundational 5-Briefs, Huddles, Debriefs, Learning Boards, and Executive Patient Safety Rounds-and contributes to a culture of safety, teamwork, accountability, and continuous improvement.
• Complies with legal, hospital and departmental policies, procedures and position requirements.
• Performs other duties as assigned by the Emergency Department Director or designee.

What we're looking for

• High school diploma or equivalent preferred.

Licenses & Certifications

• Must obtain the following certifications within 90 days of hire; CPR, and Handle with Care.

Schedule:

Full-time (FTE 0.9) 72 hours per pay period (every two weeks).

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More About Canyon Vista Medical Center

Canyon Vista Medical Center is a 106-bed acute care hospital that has been offering exceptional care for over 60 years. We are proud to serve our community with a Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, American College of Radiology Accredited Facility, as well as many other state of the art services to ensure our patients are cared for. Sierra Vista, Arizona is a flourishing city located 75 miles southeast of Tucson. Thanks to our year-round temperate climate, affordable housing, low cost of living, access to healthcare and education facilities, not to mention the breathtaking natural beauty of majestic mountain ranges and the San Pedro River and outdoor activities, Cochise County residents enjoy an excellent quality of life.

EEOC Statement

Canyon Vista Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.