Desk Assistant

Ugajobsearch; Athens (GA); On-site; USD 14,000 - 19,000; Full time

Job summary

University Housing is seeking a Desk Assistant to provide top-notch service at campus desks in Athens. You will be the first point of contact for residents and guests, offering information on Housing policies and university operations, while supporting staff with administrative tasks.

The role requires student enrollment at the University of Georgia, good standing, and willingness to work a minimum of 8 desk hours per week, including weekends and holidays. Training is mandatory in January 2027.

Qualifications

• Must be enrolled at the University of Georgia at least half-time during sessions (min 6 undergrad/professional credits; 5 for graduate). Summer goals may differ.
• Must be in good standing with the Office of Student Conduct and University Housing, including participation in conduct process and sanctions.

Responsibilities

• Provide exemplary customer service to residents, guests, visitors, faculty and staff at desks and offices.
• Serve as a resource for accurate information on Housing and university operations.
• Perform assigned administrative tasks to support community office staff.
• Assist in opening, closing, and transitioning residence halls, including during break periods and finals week.
• Enforce and abide by university and department policies and regulations.
• Address incidents and potential policy violations following proper protocols.
• Maintain confidentiality when assisting in crises or emergencies.
• Participate in departmental and community training and staff meetings.

Job description

Desk Assistant

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Required Qualifications

• Must always be enrolled on at least a half-time basis at the University of Georgia when classes are in session (i.e., enrolled in a minimum of six credit hours for undergraduate and professional students during fall/spring semesters; enrolled in a minimum of five credit hours for graduate students during fall/spring semesters). Credit hour minimums during the summer terms may be different. Consult the University Housing Human Resources office for additional information.
• Must be in good standing with the Office of Student Conduct and University Housing. Good standing is defined as not being found responsible for policy violations that would interfere with the ability to perform tasks typically assigned to student employees. Additionally, good standing means that the student employee has participated in the student conduct process if charged with any violations and completed any sanctions that may be assigned by the prescribed deadline.

Conditions of Employment

• Student employees are considered temporary employees. A temporary employee may be separated at any time for any reason without notice and either the employer or the employee can end the employment relationship. Such separation is not grievable or subject to appeal. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Employee_Categories_Classification,Compensation,_andPayroll.pdf.
• May not hold dual employment within the university during summer terms; student employees may not have another student position when employed with University Housing.
• May not exceed 20 hours of work per week when enrolled in classes. Limitations on hours worked are not impacted during summer enrollment.
• May not exceed 6 consecutive hours of work per shift without a 30-minute break.
• Should be available to work a minimum of 8 hours of desk shifts per week. This includes overnight shifts (for Night Desk Assistants), weekends, academic breaks, and holidays throughout the semester.
• Work during some home football games as required by your assigned community.
• New applicants should be available/present on January 4th – 8th, 2027 to attend mandatory training (This is not negotiable).

Posting Details

Employment Type Employee Additional Schedule Information Advertised Salary $12.00 Anticipated Start Date 11/30/2026 Posting Date 10/05/2026 Closing Date Open Until Filled Yes

Location of Vacancy

Athens Area

EEO Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties/Responsibilities

• Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.
• Function as a resource for accurate information concerning Housing and university operations.
• Support the community office staff by performing assigned administrative responsibilities effectively and efficiently.
• Assist in the opening, closing, and transition of residence halls. This may require early arrival and late departures, as well as working during break periods and finals week.
• Support, communicate, enforce and abide by all university and department policies, procedures and regulations.
• Follow appropriate protocols in addressing incidents and potential policy violations.
• Assist community office staff during a crisis or emergency, maintaining appropriate confidentiality.
• Participate in all departmental and community training.
• Participate in all meeting activities including, but not limited to: staff meetings, community staff meetings and one‑on‑one meetings with supervisor.
• Follow appropriate community desk policies and procedures including, but not limited to: key management, equipment check‑out and access control.
• Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures.
• Perform other duties consistent with the purpose of the position as assigned.

Percentage of time 100

Position Details

Position Information Classification Title Student Assistant FLSA Non‑Exempt UGA Job Code FTE 0.50 Minimum Qualifications Position Summary This student position is generally the initial contact responsible for providing customer service to residents and guests at our communities’ desks. In addition, a person in this position provides assistance to the community administrative specialist, residence hall director and/or graduate residents, and assistant directors with administrative tasks and serves as a resource of information to residents and guests. This student position is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures. Relevant/Preferred Education, Experience, Licensure, Certification in Position Knowledge, Skills, Abilities and/or Competencies Physical Demands Standard for a normal office environment. Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P‑Card? No Is having a P‑Card an essential function of this position? No Is driving a requirement of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job‑based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities, if applicable. Please visit the UGA Background Check website.

Recruitment Contact

Recruitment Contact Name Amber Burnett

Recruitment Contact Email [e-mail]

Recruitment Contact Phone

Posting Specific Questions

• * Do you have previous experience working with University Housing? If so, where and when?

  (Open Ended Question)

• * Do you have another job on campus for the current academic year? If so, where and how many hours do you currently work per week?

  (Open Ended Question)

• * Student staff are required to be enrolled at the University of Georgia for at least 6 credit hours (undergraduate) or 5 credit hours (graduate) while employed. Do you meet this requirement?
  • Yes
  • No
• * The Desk Assistant position is a crucial member to the Residential Services operations in University Housing – a 24‑hour, 365‑day customer service‑based operations. What will you bring to the team environment to enhance these operations? Please answer with a minimum of 3‑5 sentences.

  (Open Ended Question)

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter