Desk Adjuster-East/Central

The General; Goldsboro (NC); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a detail-oriented Claims Adjuster to manage property and casualty insurance claims. This role involves investigating claims, determining liability, and negotiating settlements. With a flexible hybrid work model, the company offers a supportive environment that encourages professional growth and development. Enjoy generous benefits including tuition reimbursement, a robust 401(k) plan, and comprehensive health coverage. If you're proactive and customer-focused, this opportunity could be your next career step.

Benefits

401(k) with matching

Tuition reimbursement

Paid-Time Off

Wellness benefits

Remote work flexibility

Employee Assistance programs

Volunteer-Time Off

Gift matching program

Qualifications

• Ability to obtain and maintain state-specific property and casualty claims licensing.
• Solid knowledge of each phase of the claim handling process.

Responsibilities

• Investigate claims by contacting insureds, claimants, and experts.
• Handle both 1st and 3rd party claims under multiple policy types.

Skills

Claims Investigation

Negotiation Skills

Customer Service

Policy Interpretation

Education

High School Diploma

Insurance Licensing

Job description

Life insurance, parental leave, tuition reimbursement, 401(k), remote work

United States, North Carolina, Goldsboro

The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and proactive Claims Adjuster to investigate and manage property and casualty insurance claims. This role involves determining liability, gathering and reviewing information, assessing coverage, coordinating appraisals, and negotiating claim settlements efficiently and fairly.

This role will be filled following our hybrid work model at our offices in Nashville, TN; Goldsboro, NC; El Paso, TX; Alpharetta, GA; Tampa, FL; Davenport, IA; or Stevens Point, WI.

What You'll Do

As an Auto Claims Liability Adjuster, you will:

• Investigate the origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, the special investigation unit, other adjusters, public personnel, etc.
• Identify complex issues and seek assistance as needed. Handle claims in good faith.
• Handle both 1st party and 3rd party claims under multiple policy types and endorsements.
• Coordinate on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Interpret policies, declarations, articles, and contract coverages, applying them to assigned losses.
• Proactively communicate claim processes and statuses to all parties; answer questions or redirect as appropriate.
• Respond to customer inquiries, make decisions, and close files as needed.

What it Takes

• Ability to obtain and maintain state-specific property and casualty claims licensing.
• Solid knowledge of each phase of the claim handling process or equivalent experience.
• Understanding of policies and endorsements related to casualty coverages or equivalent knowledge.
• Experience handling moderately complex claims or equivalent experience.
• Experience managing 1st and 3rd party, multi-line claims across various territories or equivalent experience.
• Providing customer-driven solutions, support, or service experience.

What You'll Receive

At Sentry, your total rewards include:

• Flexibility through a scheduled hybrid work model: Monday and Friday work from home; Tuesday through Thursday in the office.
• In-office workspace and materials, plus equipment for your home office.
• 401(k) plan with a dollar-for-dollar match on the first eight percent, with immediate vesting.
• Opportunities for education and career development through Sentry University and Tuition Reimbursement.
• Generous Paid-Time Off and Volunteer-Time Off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and Wellness benefits.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program.

About Sentry

We pride ourselves on being listed among Forbes' America's Best Midsize Employers. Founded in 1904, we are one of the largest and most financially stable mutual insurance companies in the U.S., rated A+ by A.M. Best. Our headquarters is in Stevens Point, WI, with offices nationwide, offering rewarding opportunities for professional growth.

Get ready to own your future at Sentry. Opportunities await!

Talent Acquisition Specialist

Shea Supa

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. We do not discriminate based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Your information is secure and confidential. Please apply directly through our website.