Designer Project Manager -Webex Calling Experiences & AI

Tata Consultancy Services; San Jose (CA); On-site; USD 86,000 - 110,000; Full time

Job summary

Tata Consultancy Services in San Jose, CA seeks a senior program manager with 4+ years in program management, strategy and operations, and cross-functional leadership to drive AI-native transformation for a global design organization.

You will design and deploy scalable operating procedures, partner with executives, and help establish governance to improve efficiency and impact across teams.

Qualifications

• 4+ years of experience in program management, strategy and operations, design operations, or related
• Experience developing and implementing standardized operational processes, SOPs, or scalable workflow frameworks
• Experience leading cross-functional initiatives within global or matrixed organizations
• Experience supporting AI transformation, operational excellence, or organizational change initiatives
• Experience identifying practical opportunities to apply AI across planning, workflows, documentation, or team operations

Responsibilities

• Lead the design and deployment of AI-native operational programs to drive strategic alignment and AI-first transformation initiatives across Cisco Collaboration Design.
• Develop standardized operating procedures, scalable frameworks, and repeatable design processes to improve efficiency, consistency, and resilience.
• Partner with leadership and cross-functional stakeholders to operationalize systems that enable high-quality design and research delivery at scale.
• Drive community-building, onboarding, internal communications, and team engagement to strengthen culture and collaboration.
• Build guardrails, best practices, and scalable workflows to position the team at the forefront of AI-enabled design operations.

Skills

Program management

Strategy & operations

Cross-functional roles

Job description

• 4+ years of experience in program management, strategy and operations, design operations, or related
  

Job Description

Must Have Technical/Functional Skills:

• 4+ years of experience in program management, strategy and operations, design operations, or related
  

cross-functional roles

• Experience developing and implementing standardized operational processes, SOPs, or scalable
  

workflow frameworks

• Experience leading cross-functional initiatives within global or matrixed organizations
• Experience supporting AI transformation, operational excellence, or organizational change initiatives
  

Roles & Responsibilities

Lead the design and deployment of AI-native operational programs to drive strategic alignment and
AI-first transformation initiatives across Cisco Collaboration Design. Develop standardized operating
procedures, scalable frameworks, and repeatable design processes to improve efficiency, consistency,
and organizational resilience. Partner with leadership and cross-functional stakeholders to operationalize
systems that enable high-quality design and research delivery at scale. Drive community-building,
onboarding, internal communications, and team engagement initiatives to strengthen culture,
visibility, and collaboration across the organization. Build shared guardrails, operational best
practices, and scalable workflows that help position the team at the forefront of AI-enabled
design operations.

Preferred Qualifications

• Experience supporting design, research, product, or other highly cross-functional organizations
• Experience leading or contributing to AI-related transformation, adoption, enablement, or operational
  

improvement initiatives

• Experience identifying practical opportunities to apply AI across planning, workflows, documentation,
  

or team operations

• Ability to balance strategic thinking with operational execution in fast-paced environments
  

Salary Range: $86,000 - $110,000 a year