Designer

CB2; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

CB2 is seeking a Designer to help customers plan and design spaces, delivering elevated CB2 experiences in-store, at home, and virtually. You will create moodboards, 2D floor plans, product lists and style inspiration, while leading one-on-one consultations to close projects on time.

You will align with CB2 brand aesthetics and merchandising strategies across channels, drive sales and achieve KPI targets, and stay current on design trends to best meet customer needs.

Qualifications

• Ability to design spaces and communicate design concepts clearly.
• Experience engaging with customers to sell design services.
• Proficiency with 2D/3D design tools and floor planning.

Responsibilities

• Drive sales and provide a differentiated experience through elevated design offerings in-store, at customers' homes, and virtually.
• Create CB2 designs using moodboards, 2D floor plans, product lists and style inspiration.
• Lead One on One Design consultations in person or via email, phone, and virtual design consults; deliver projects timely.
• Understand CB2 brand aesthetics and merchandising strategy by channel (Store, Online, Catalog).
• Meet sales, KPI, and service goals; engage customers using CB2 selling steps.
• Stay informed about market trends and industry updates.
• Explain loyalty services (Design Trade Program, CB2 credit card, gift registry) to customers.
• Model excellent service with positive attitude and efficiency.

Skills

Design tools

Customer interaction

2D/3D design

Communication skills

Google Suite

Sales ability

Tools

Google Suite

Job description

Designers work with customers to help plan and design their spaces. Through elevated designs and delivering on the CB2 Experience (Be Positive. Inspiring. Finding a way), the Designers will maximize company sales growth and profitability. Their expertise, teamwork, passion for design, use of the design tools and creative selling skills will help deliver an amazing experience for the customer.

A day in the life as a Designer...

• Drive sales and provide a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in customer's homes, and virtually.
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration.
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines.
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog.
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends.
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service.

What You'll Bring To The Table...

• Ability to not just design a beautiful space, but to seal the deal by asking for the sale!
• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs.
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning.
• Ability to stay up to date on current design trends.
• You’ll be bold and direct, taking the lead and guiding the customer through the whole process from start to finish.
• Be goal oriented, a proactive communicator, and be able to take feedback from leadership when needed on how to pivot to the needs of the business.
• Proven track record of building long-lasting relationships with customers.

We’d love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience.
• Experience working one on one with clients and recommending solutions.
• Proficient in Google platforms, virtual communication, design tool experience preferred.