Designated General Manager

Workstream; North Palm Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

IHOP® is seeking a Designated General Manager to direct operations across the unit, driving guest satisfaction and leading team performance. You will implement training programs, manage finances and marketing initiatives, recruit and develop staff, ensure SOP and regulatory compliance, and deliver strong guest experiences while maintaining service standards.

Responsibilities include coaching staff, evaluating performance, and coordinating with leadership to execute promotions and brand

Qualifications

• High school diploma or GED required.
• 2–4 years related experience and/or training.
• Experience in a restaurant supervisory role preferred.

Responsibilities

• Implement team member training program to improve operations and guest experience.
• Execute annual financial, local restaurant marketing, guest service.
• Manage restaurant operation with focus on guest experience, food quality and service standards.
• Comply with federal, state, and local regulations.
• Recruit, train and retain employees per SOP and operations plan for the unit.
• Deliver performance appraisals and enforce company policies.
• Monitor ticket times to meet guest expectations.

Skills

Team leadership

Guest service

Training and coaching

Regulatory compliance

Education

High school diploma or GED

Job description

The Designated General Manager directs the operation of all assigned units within a district by performing the duties outlined below.

Essential Duties and Responsibilities

• Implement Team member training program for all restaurant hourly employees, to improve unit operations and the guest experience.
• Execute annual financial, local restaurant marketing, guest service.
• Manage the restaurant operation and focus on regular contact with guests, food quality and service standards.
• Comply with federal, state, and local regulations
• Recruit, train and retain employees as defined by the current SOP and operations plan for the assigned unit.
• Manage turnover for the location
• Conduct on-going coaching and administer the restaurant compensation plan.
• Deliver performance appraisals
• Enforce company policies
• Ensure food is in compliance with SOP in the areas of specifications, recipes, plating, and garnishes.
• Monitor ticket times to meet guest expectations
• Implement national and local marketing promotions, including the use of the correct Point of Purchase (POP), posters, and placements.
• Complete ongoing administrative duties
• Perform other duties as assigned.

Supervisory Responsibilities

Responsible for the overall direction, coordination, and evaluation of the business unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable

laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and retraining as well as addressing guest feedback.

Education and/or experience

High school diploma or general education degree (GED) and two to four years related

experience and/or training, or equivalent combination of education and experience.

EEO Employer

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –