Design Studio Spc/Home Stylist, Part-Time, Twelve Oaks Mall Pottery Barn

Williams Sonoma; Novi (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Design Studio Specialist to inspire customers and enhance their living spaces. This role involves providing personalized design consultations, assisting with sales, and maintaining exceptional customer engagement. You will leverage your design expertise to create tailored solutions that meet the unique needs of each client. Join a dynamic team that values diversity and inclusion, and enjoy a generous benefits package including a discount on products, health benefits, and a 401(k) plan. If you are passionate about design and customer service, this opportunity is perfect for you.

Benefits

Generous employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits including dental and vision

Qualifications

• 1-2 years of customer service and retail sales experience preferred.
• Strong communication and clienteling skills are essential.

Responsibilities

• Assist clients with design consultations to drive store sales.
• Create and present design plans based on client preferences.

Skills

Communication Skills

Clienteling

Customer Follow-up

Design Elements Knowledge

Multi-tasking

Education

High School Diploma

Experience in Retail Sales

Job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Design Studio Specialist role

You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

Responsibilities

1. Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
2. Perform productive in-home consultations including the ability to accurately measure and assess the client's living space.
3. Create and present design plans based on client's needs, style, preferences, and living space.
4. Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
5. Utilizing exemplary world-class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
6. Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.

Criteria

1. Strong communication, clienteling, and customer follow-up skills.
2. Ability to complete and coordinate complex large orders within a variety of sales channels.
3. Experience in working with the elements of design preferred.
4. Proven ability to prioritize and handle multiple tasks simultaneously.
5. 1-2 years of customer service and retail sales experience (specialty retail preferred, but not required).

Physical Requirements

1. Must be able to be mobile on the sales floor for extended periods of time.
2. Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
3. Full-time associates are expected to have open availability to meet the needs of the business.
4. Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and the entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored, and appreciated.

Benefits Just for You

1. A generous discount on all Williams-Sonoma, Inc. brands.
2. A 401(k) plan and other investment opportunities.
3. A wellness program that supports your physical, financial, and emotional health.
4. Paid vacations and holidays (full-time).
5. Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).

Your Journey in Continued Learning

1. Individual development plans and career pathing conversations.
2. Annual performance appraisals.
3. Cross-brand and cross-functional career opportunities.
4. Online learning opportunities through brand-specific resources and WSI University.
5. Leadership development opportunities.

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.