Design Store Sales & Guest Experience Specialist

MoMA; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

The Museum of Modern Art (MoMA) in Soho seeks a Selling Specialist to deliver a knowledgeable and inspiring customer service experience that supports sales and museum visitor goals.

You will engage customers, promote memberships, and help drive conversion while maintaining brand standards and a positive store presence. This role reports to the Store Manager and involves team collaboration and ongoing training.

Qualifications

• Two years related retail experience.
• Strong organizational and communication (verbal and written) skills.
• Customer engagement oriented.
• Proactive self–starter who exhibits initiative and leadership.

Responsibilities

• Leads by example on the selling floor with product knowledge to boost conversion and AOV.
• Promotes MoMA Design Store Rewards and participates in CRM-driven customer engagement.
• Assists with merchandising and stock levels, and coordinates floor standards and replenishment training.
• Provides product training to Sales Associates and collaborates with management on selling strategies.
• Maintains inventory accuracy with mini inventories and participates in physical inventory.
• Performs in-store product demos and participates in vendor/customer service trainings.
• Cross-trains across Visitor Experience teams and supports staff during onboarding and training.

Skills

Customer service

Organizational skills

Communication skills

Leadership initiative

Time management

CRM engagement

Education

High school diploma or equivalent

Bachelor’s degree or equivalent preferred

Tools

POS

Word

Excel

Google Workspace

Order Entry

Job description

The Museum of Modern Art (MoMA) in Soho seeks a Selling Specialist to deliver a knowledgeable and inspiring customer service experience that supports sales and museum visitor goals.

You will engage customers, promote memberships, and help drive conversion while maintaining brand standards and a positive store presence. This role reports to the Store Manager and involves team collaboration and ongoing training.