Design Software Support Agent

Johnson, Mirmiran & Thompson, Inc.; Virginia Beach (VA); On-site; USD 33,062 - 46,838; Full time

Benefits offered by this job

Affordable Medical, Dental & Vision Insurance

Company paid Life and Disability Insurance

Paid Time Off

401K Retirement Plan

Employee Stock Ownership Plan (ESOP)

Job summary

A dynamic consulting firm is seeking a Design Software Support Agent to assist in the operation of AEC design software, such as Autodesk and Bentley. The role involves troubleshooting user issues, enforcing design standards, and assisting in software migrations. Candidates should have at least 2 years of relevant experience and a degree in engineering or IT. Offers competitive hourly compensation and excellent benefits including healthcare and a retirement plan.

Qualifications

• Minimum of 2 years of experience with design software.
• Certification or equivalent working experience in industry-standard design software required.
• Working knowledge of design procedures and tools is essential.

Responsibilities

• Assist with the stable operation of design software across the organization.
• Provide technical support and troubleshooting for design applications.
• Prepare training sessions and teaching materials for software use.

Skills

Experience with Autodesk Civil 3D

Experience with Bentley OpenX Design products

Technical support and troubleshooting skills

Education

Degree in engineering, Information Technology, or design-related field

Tools

Autodesk products

Bentley products

Job description

Overview

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #50 on Engineering News-Record’s list of the Top 500 Design Firms.

Position summary: The Design Software Support Agent within the Design Center of Excellence (DCoE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion.

Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.

JMT offers outstanding opportunities for career and professional growth. We are 100% employee-owned (ESOP) and offer outstanding health care coverage and other benefits, including:

• Affordable Medical, Dental & Vision Insurance
• Company paid Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• Paid Caregiver Leave Program
• 401K Retirement Plan (Traditional and Roth options)
• Employee Stock Ownership Plan (ESOP)
• Career Development Programs
• And more…

Compensation for this position is $24.00 - $34.00/hourly, commensurate with experience, education and certifications. The provided range is a good faith estimate based on the requirements described within the job description. We notice that we receive a wide variety of applicants and recognize that the person selected may be less experienced or more experienced. If so, the actual salary range may vary from the estimate provided.

Responsibilities

• Essential functions and responsibilities: Assist, implement, and maintain policies, procedures, and associated plans for design software administration.
• Assist in migrating projects to newer software versions of design applications as needed.
• Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements.
• Assist users by providing technical support and troubleshooting within design applications.
• Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
• Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization.

Nonessential functions and responsibilities:

• Perform other related duties as assigned

Qualifications

• Certification or equivalent working experience in industry-standard design software, or a degree in engineering, Information Technology, or a design-related field

• 2 years minimum experience with Autodesk Civil 3D, Bentley OpenX Design products or other engineering, architecture or construction software packages.

• Working knowledge of design and plan preparation procedures, best practices, and tools.

Preferred Experience

• Experience with Autodesk Revit, various Autodesk products, OpenRoads Designer, OpenBridge Modeler, or various Bentley products

• Associate or bachelor’s degree in engineering, architecture, computer science, technology, or related field.

• Proficiency in Bentley and/or Autodesk CADD products

• Proficiency in ProjectWise and/or Autodesk Construction Cloud (ACC)

Working Conditions

Work is performed in a general office environment. It is generally sedentary but may require occasional standing and walking. The lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.