Design Service Specialist

BMI Suomi (Icopal Oy, Icopal Katto Oy, Ormax Tiilikatot); Port Neches (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K plan

Tuition reimbursement

Wellness program

Financial coaching

Job summary

GAF Commercial is seeking a technical roofing support specialist to guide projects from specification to guarantee issuance, review field reports, and ensure compliance with manufacturer and industry standards. You will assist contractors, design professionals, and sales teams to resolve technical questions and support warranty processes.

The role emphasizes cross‑functional collaboration, accurate documentation, and contributing to program improvements while aligning with market expectations

Qualifications

• Strong analytical and problem‑solving abilities.
• Excellent attention to detail and multi‑tasking capability.
• Ability to communicate complex concepts clearly to diverse stakeholders.

Responsibilities

• Provide technical roofing application support across the project lifecycle.
• Review field reports and ensure roof compliance with standards.
• Assist with warranty/guarantee processes and claims documentation.
• Coordinate with contractors, design professionals, and sales teams.
• Support cross‑functional initiatives and productivity reporting.

Skills

Analytical skills

Problem-solving

Attention to detail

Multi-tasking

Communication

Education

Bachelor’s degree in Arts/Sciences (BA/BS)

Job description

Job Summary

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Essential Duties

Provide technical roofing application support across project lifecycle from specification to guarantee issuance. Manage typical and atypical technical product and application requests such as: Locates, reviews, and interprets product information through various sources including but not limited to GAF published literature, code agencies i.e. Underwriters Laboratories, Factory Mutual, and Miami DADE Assembly letters, Wind calculations, Wind Addendums, Technical variances. Review field inspection reports to determine proper roof compliance per manufacturer and industry standards. Mitigate liability and risk by accurately identifying guarantee exclusions and documenting addendums, when necessary. Review technical roofing application information during the commercial roofing guarantee registration process. Contact contractors, design professionals, and GAF’s sales personnel to confirm and obtain accurate registration information if required. Prepare adhoc technical correspondence to assist with project compliance, project modifications, guarantee transfers, PV solar applications, and warranty repair procedures. Provide field-related technical assistance by reviewing CAD architectural details, product application instructions, and PV solar array installations. Research, analyze, and disseminate project information associated with guarantee/warranty claims. Provide support for the guarantee/warranty-related repair invoices to ensure proper compliance with manufacturer recommendations. Ensure repair costs are in sync with market expectations. Provide cross‑functional support for Sales Operations related activities associated with GAF contractor programs. Participate in strategic initiatives and projects related to claims/warranty workflows, software development, and product design. Research, analyze, and disseminate department productivity reports when required.

Qualifications

H.S. Diploma or General Education Degree (GED) Bachelor’s Degree in Arts/Sciences (BA/BS) from an accredited college institution is preferred.

Preferred One or more years of related work experience. Travel Requirements: 0-5% General Knowledge, Skills and Abilities. Previous experience with construction contractor programs and construction materials sales support is a plus. Preferred Commercial field construction experience is a plus. Preferred Technical knowledge of general exterior construction materials a plus. Participation/Membership in leading industry organizations (IIBEC, CSI, etc.) a plus. Future participation is expected.

Strong analysis & problem-solving skills. Strong attention to detail. Ability to multi‑task. Ability to handle multiple projects simultaneously. Ability to work as a team player. Ability to effectively communicate complicated concepts and recommended courses of actions. Demonstrated ability to oversee projects. Strong ability to influence and drive cross‑functional decisions and initiatives. Good prioritization skills. Excellent communication/interpersonal skills.

Pay Transparency

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications. Annual Compensation Range: $70,000 to $80,000. The Annual Compensation Range listed includes both base salary and an estimated annualized flat commission amount based on recent territory performance.

How We Protect What Matters Most

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
2. Our Family‑Building benefits support the many different journeys to fertility and parenthood.
3. Our robust 401K plan includes an employer match contribution with your pre‑tax and/or Roth contributions.
4. Other exciting programs and perks are available to help employees achieve work‑life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
6. We’re committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

Equal Opportunity & Accessibility

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We are proud to be an equal opportunity workplace.

We are committed to equal employment opportunity on the basis of each candidate’s qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

If a disability or special need that requires accommodation, please let us know.

If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Privacy Notice

Applicant Notice With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world. Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory‑certified contractors. GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.