Design & Service Center Manager - Signet Jewelers - Aurora City Place Shopping Center

Signet Jewelers; Aurora (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading jewelry retailer seeks a Design & Service Center Manager to oversee repair operations and lead a high-performing team. In this role, you will manage daily operations, quality assurance, and develop training programs while ensuring excellent customer service in a dynamic retail environment.

Qualifications

• Proven leadership and team management skills.
• Strong customer service orientation.
• Experience with performance metrics and workflow management.

Responsibilities

• Oversee daily DSC repair shop operations, ensuring quality and safety.
• Recruit, hire, and retain talented team members.
• Manage production schedules and inventory.

Skills

Leadership

Customer Service Orientation

Communication

Coaching

Performance Management

Job description

Design & Service Center Manager - Signet Jewelers - Aurora City Place Shopping Center

Join our team as a Design & Service Center Manager at Signet Jewelers in Aurora City Place Shopping Center. We are looking for a dynamic leader to oversee our repair shop operations and lead a high-performing team.

Job Summary

The Design & Service Center Manager is responsible for managing daily operations, ensuring quality, and driving key performance metrics. You will build and motivate a team, develop strategic production plans, and maintain a safe, organized environment to deliver excellent customer service.

Responsibilities

• Oversee daily DSC repair shop operations, including workflow, quality control, and safety
• Recruit, hire, and retain talented team members
• Develop training programs and mentor staff to improve performance
• Manage production schedules, inventory, and supply orders
• Ensure timely and quality repairs, meeting customer expectations
• Monitor performance metrics, including quality, delivery, and profitability
• Coordinate with store partners and district managers for support and improvement initiatives

Qualifications

• Proven leadership and team management skills
• Strong customer service orientation
• Excellent communication and coaching abilities
• Experience with performance metrics and workflow management
• Minimum of Level B Jeweler skill set; striving for Level A or AA
• Valid driver’s license and proof of insurability

Physical & Work Environment

Ability to stand for long periods, handle merchandise, and lift up to 25 pounds. Travel may be required. Work hours include evenings, weekends, and holidays in a retail environment with moderate to high noise levels.

Compensation

Base pay ranges from $29.09 to $33.00 per hour, based on experience and qualifications.

Additional Information

Signet Jewelers is an equal opportunity employer. We encourage women and minorities to apply. Internal candidates should complete their profiles in Workday. Click here to visit our careers page for more opportunities.