Design Sales Specialist/Home Stylist, Part Time Flex, South Coast Plaza - Pottery Barn Teen

Williams-Sonoma, Inc.; Costa Mesa (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in home furnishings seeks a Design Studio Specialist to enhance customer experiences through tailored design consultations. This role includes assisting customers in-store and in-home, ensuring satisfaction, and driving sales. Ideal candidates will possess customer service experience, strong communication skills, and an interest in design.

Benefits

Generous employee discount

401(k) plan

Wellness program

Paid vacations and holidays (full-time)

Health, dental, and vision insurance

Qualifications

• 1-2 years of customer service and retail sales experience; specialty retail experience preferred but not required.
• Strong design skills preferred.

Responsibilities

• Provide one-on-one consultations for clients regarding their living spaces.
• Create and present tailored design plans based on client preferences.
• Assist with special customer services and maintain product knowledge.

Skills

Communication

Clienteling

Customer follow-up

Design expertise

Multitasking

Job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Design Studio Specialist role

You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

Responsibilities

1. Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
2. Perform productive in-home consultations including the ability to accurately measure and assess the client's living space.
3. Create and present design plans based on client's needs, style, preferences, and living space.
4. Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
5. Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders, demonstrating exemplary service standards.
6. Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.

Criteria

• Strong communication, clienteling, and customer follow-up skills.
• Ability to complete and coordinate complex large orders within various sales channels.
• Experience in working with elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience; specialty retail experience preferred but not required.

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods.
• Must be able to lift and mobilize medium to large items, up to 75 lbs., using appropriate equipment and safety techniques.
• Full-time associates should have open availability to meet business needs.
• Part-Time Flex associates must be available for a minimum of two weekend shifts and two weekday shifts, with greater availability as needed.

Benefits Just for You

This role offers a competitive compensation package, including pay and benefits. The pay range is estimated at $16.50-$22.00 per hour, based on various factors.

Highlights include:

• A generous discount on all Williams-Sonoma, Inc. brands.
• A 401(k) plan and other investment opportunities.
• A wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays (full-time).
• Health, dental, and vision insurance, including same-sex domestic partner benefits (full-time).

Your Journey in Continued Learning

• Individual development plans and career pathing.
• Annual performance reviews.
• Cross-brand and cross-functional opportunities.
• Online learning resources and WSI University.
• Leadership development programs.

Note: This position does not qualify for immigration sponsorship or relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with local laws.