Design Review / Community Standards Coordinator

CCMC; Henderson (NV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Wellness program

401(k) with company match

Paid time off and parental leave

Training and educational assistance

Employee Assistance Program

Job summary

CCMC is seeking a detail-oriented, service-minded administrator to join our team in Henderson, NV. The role focuses on greeting homeowners, answering inquiries, coordinating violation reporting and design review processes, and supporting the Architectural and Community Standards Board with confidential administrative tasks.

The position requires strong MS Office skills, excellent communication, and the ability to balance multiple tasks, including reports, inspections, document management, and

Qualifications

• MS Office including Outlook, Word and Excel
• Excellent written and verbal communication
• Strong time management and organization
• High attention to detail in all tasks
• Problem-solving and customer service mindset
• Able to sit/stand for extended periods and adapt to events

Responsibilities

• Greet homeowners and answer questions upon entry
• Answer calls and emails in a timely manner
• Create, update and maintain reports as needed
• Coordinate violation reporting and tracking
• Provide administrative support to Architectural and Community Standards Board
• Assist in covenant enforcement and design review processes
• Coordinate design review administration and submissions
• Prepare hearing outcome letters for unit owners
• Inspect completion of design review approvals
• Guide homeowners through architectural guidelines and submissions
• Support community events and liaise with owners and representatives
• Maintain accurate records of complaints and inspections
• Assist in policy creation based on statutes and governing documents
• Contribute to landscape group activities and communications

Skills

MS Office proficiency

Effective communication

Time management

Attention to detail

Problem solving

Customer service

Job description

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you have a keen eye for detail?

About The Community

This beautiful, master-planned community includes acres of parks, trails and open space. Amenities include a Community Center, seasonally-heated pools, splash areas, various ball courts and fields, amphitheaters, and picnic areas. It currently offers amenities that appeal to those who choose to live an active lifestyle, with additional amenities planned. Kids have places to play. Families have places to gather, and couples have places to escape and explore. There really is something for everyone!

What You’ll Accomplish

• Greet all homeowners upon entry and answer questions as needed
• Answer phone calls, respond to emails and other correspondence in a timely manner
• Creating, updating, and maintaining reports as needed
• Coordinate violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Provides confidential administrative support to the Architectural and Community Standards Board and acts as a liaison between homeowners and Design Review Board
• Implement covenant enforcement and design review application process
• Coordinate design review administration
• Review and submit architectural design review applications
• Prepare hearing outcome letters and send them to unit owners / residents
• Inspect completion of design review approvals
• Assist homeowners with understanding the Architectural guidelines and requirements and guide them through the submittal process
• Conduct weekly inspections of residential properties
• Coordinate violation reporting and tracking process, including verification, notification, file maintenance, and follow-up
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics
• Document, photograph and record all violations while maintaining accurate records
• Maintain accurate records of complaints and inspections made and work with homeowners to resolve issues
• Assists in the creation and adoption of relevant policies based upon state statutes and the Association’s governing documents
• Supports any landscape group/committee in holding meetings, and communicating with owners and other representatives
• Assess and prioritize developmental needs to support our team and strategic objectives; participate in all community events as assigned
• Provide administrative assistance to the Community Director and other team members, and perform other duties as assigned

What We’re Looking For

• Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have excellent telephone manner, with a commitment to the highest customer service possible
• Candidates must be able to sit or stand for extended periods and attend and community events as required
• Must have a valid driver’s license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
• Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What We Offer

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!