Design Operations Director: Process, Tools & Delivery

XCORP AvalonBay Communities Inc.; Arlington (VT); On-site; USD 111,000 - 185,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Vivmark Residential is seeking a Director of Design Operations to lead the design organization across Architecture and Interiors, ensuring resources, systems, and processes support day-to-day operations and growth.

The role partners with Design leadership and stakeholders to improve project visibility, planning, and delivery, while guiding staffing decisions, workflow standards, and technology innovations that drive measurable improvements.

Qualifications

• Bachelor's degree in Architecture, Interior Design, Construction Management, Engineering, Business, or a related field.
• 8–12 years of experience in operations, project management, or team leadership.
• Experience improving processes and systems for multidisciplinary teams across locations.
• Strong organizational, analytical, communication, and problem-solving skills.

Responsibilities

• Lead Operations and Resource Planning across Architecture and Interiors.
• Maintain visibility into the project pipeline, schedules, milestones, and delivery.
• Assess workload and capacity with Design leadership to inform staffing and assignments.
• Identify risks and coordinate with stakeholders to resolve issues.
• Define group-wide priorities, translate into plans, and track progress.
• Improve processes and systems; manage workflows, standards, and tools.
• Standardise design processes and clarify roles and responsibilities.
• Track adoption of design standards; use reporting to identify gaps and guide improvements.
• Lead technology and innovation; research AI-enabled tools and workflows.
• Evaluate opportunities and lead implementation for measurable improvements.
• Coordinate onboarding, training, and systems adoption.
• Address capability gaps and promote collaboration across functions and locations.

Skills

Project management

Resource planning

Staffing coordination

Communication

Analytical thinking

Education

Bachelor's degree in Architecture

Tools

PM systems

Scheduling tools

Reporting tools

Job description

Vivmark Residential is seeking a Director of Design Operations to lead the design organization across Architecture and Interiors, ensuring resources, systems, and processes support day-to-day operations and growth.

The role partners with Design leadership and stakeholders to improve project visibility, planning, and delivery, while guiding staffing decisions, workflow standards, and technology innovations that drive measurable improvements.