Design Expert, Sales - The Citizenry

Havenly; New York (NY); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K + company equity

Employee discounts

Job summary

Havenly in New York's Soho studio seeks a design-driven Sales Expert to deliver a high-end client experience and drive sales across retail and trade channels. You will style spaces, build relationships with designers, and own the client journey from inquiry to delivery.

Responsibilities include in-store and virtual consultations, quotes in Shopify, CRM logging, mood boards, and floor plans. Trade-focused growth and brand ambassador duties are key in this fast-paced environment.

Qualifications

• 2–3+ years in luxury or high-end retail sales with a track record of meeting targets.
• Experience selling to interior designers and trade clients is preferred.
• Background in interior design or home furnishings and mood boards/floor plans.
• Customer-centric approach to create memorable in-store experiences.

Responsibilities

• Achieve monthly sales targets and KPIs with product knowledge.
• Consult clients in-store and virtually on furniture, decor, and styling.
• Own the full sales process from inquiry to delivery and follow-up.
• Build quotes and orders in Shopify; manage POS transactions accurately.
• Maintain client book, log CRM activity, and engage via new collections and events.
• Master collections and stay current on launches; assist with mood boards and floor plans.
• Keep studio organized, manage inventory and support opening/closing.
• Engage with trade partners and grow the trade book in NYC.

Skills

Sales experience

Trade experience

Design experience

Customer-centric

Team player

Organized & efficient

Tech-savvy

Passion for design & craft

Tools

Shopify POS

CRM tools

Canva

Floor planning software

Google Suite

Job description

We are seeking a sales-driven Design Expert in our Soho studio to deliver a high-end, personalized client experience while driving sales growth across retail and trade clients.

You'll style homes for walk-in and appointment clients, build lasting relationships with interior designers and trade partners, and own every sale from first conversation to delivery. If you're passionate about design and craftsmanship, thrive in a fast-paced environment, and love exceeding sales goals, this opportunity is for you!

What You'll Do

• Achieve Sales Targets: Meet and exceed monthly sales goals and KPIs by delivering exceptional service and expert product knowledge.
• Client Consultations: Engage clients in-store and virtually, guiding them on furniture, decor, rugs, and styling choices tailored to how they live.
• Lead the Sales Process: Own the full client journey, from first inquiry to purchase to post-delivery follow-up.
• Quotes and Orders in Shopify: Build quotes and draft orders in Shopify, process POS transactions accurately, and keep every order tagged and tracked to you and the studio.
• Clienteling: Develop and manage a client book, log activity in our CRM, and stay in touch with clients through new collection launches, restocks, and events.
• Product Expertise: Master our collections and the artisan stories behind them, and stay current on new launches.
• Spatial Planning and Mood Boards: Help clients complete their rooms with floor plans and mood boards, ensuring proper size and fit of every piece. Experience with 2D and 3D design software is a plus.
• Studio Standards: Keep the sales floor and stockroom organized and on-brand, follow inventory control procedures, and support opening and closing.
• Market Engagement: Act as a brand ambassador in New York City, building a strong local community and customer base.

Trade Partnerships

Trade is a core part of this role. Interior designers, architects, and stagers are some of our most valuable clients, and you'll be their go-to partner in the studio.

• Build a Trade Book: Proactively prospect and grow relationships with local interior designers, architects, stagers, and hospitality buyers.
• Support Trade Projects: Handle quotes, invoices, swatches, product sourcing, lead times, and order follow-up so designers can focus on their clients.
• Partner with The Expert: Work alongside The Expert, our trade program spanning The Citizenry, Interior Define, and 200+ curated brands. Refer designers to the program and collaborate with Expert account managers on cross-brand projects.
• Host and Show Up: Invite trade partners into the studio, support trade events and previews, and represent The Citizenry in the local design community.
• Resolve Issues Fast: Act as the point of contact when trade orders need help, partnering with CX to keep projects on schedule.

Who You Are

• Sales Experience: 2 to 3+ years in sales, preferably in luxury, specialty retail, furniture, or home decor, with a track record of hitting and exceeding targets.
• Trade Experience: Experience selling to or working with interior designers and trade clients is strongly preferred.
• Design Experience: Background in interior design or home furnishings, and able to speak to and create mood boards and floor plans for clients.
• Customer-Centric: You create memorable experiences that turn first-time shoppers into loyal clients.
• Team Player: You help the studio hit shared goals while driving your own sales.
• Organized and Efficient: You manage multiple clients and projects at once and keep every timeline on track.
• Tech-Savvy: Comfortable with Shopify POS, CRM tools, Canva, floor planning software, and Google Suite, and quick to adapt to new platforms.
• Passionate About Design and Craft: You have a strong eye for aesthetics and care about the makers behind the product.

Why Join Us?

• Competitive Pay: $29-30 hourly base plus monthly bonus and commission opportunity.
• Benefits: PTO, health benefits (medical, dental, vision), 401K, company equity, and employee discounts across Havenly brands.
• Growth Opportunities: Be part of a growing company that values your development and offers paths for advancement.
• Meaningful Work: Your sales help preserve artisan craftsmanship and provide sustainable income to artisans around the world.
• This is a full-time position based in our Soho studio, including standard retail hours, evenings, events, and weekend availability.
• The role includes standing, bending, and maneuvering in the studio to assist clients and arrange product displays.
• Ability to lift up to 50 lbs. and handle furniture and stock as needed.

At Havenly, we're committed to diversity and inclusion. We encourage all qualified candidates to apply, even if you don't meet every requirement. If you're driven, eager to learn, and passionate about sales and design, we want to hear from you.

About The Citizenry

At Havenly, we believe everyone deserves a home they love. Since 2014, we've grown into the country's leading interior design service. Through our brand The Citizenry , we bring artisan-made furniture and home decor to the modern home, pairing design expertise with a seamless sales process.

The Citizenry partners with artisans around the world to bring storied, time-tested craftsmanship to the modern home. On average, our artisans are paid two times the Fair Trade wage requirement. Every piece comes with a story, and our Design Experts are the ones who tell it.