Design Expert, Sales - The Citizenry

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank); New York (NY); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

PTO

Health benefits (medical, dental, vis

401K

Company equity

Employee discounts across Havenly品牌

Job summary

The Citizenry in New York’s Soho studio is seeking a Sales-driven Design Expert to deliver a high-end, personalized client experience while driving sales growth across retail and trade clients. You’ll style homes for walk-in and appointment clients, build lasting relationships with interior designers and trade partners, and own every sale from first conversation to delivery.

If you’re passionate about design and craftsmanship, thrive in a fast-paced environment, and love exceeding sales goals,

Qualifications

• Sales experience in luxury, specialty retail, furniture, or home decor with a track record of meeting/exceeding targets.
• Experience selling to or working with interior designers and trade clients preferred.
• Background in interior design or home furnishings; able to create mood boards and floor plans.
• Customer-centric, creating memorable experiences that turn first-time shoppers into loyal clients.
• Team player who helps the studio hit goals while driving personal sales.
• Organized and efficient, managing multiple clients/projects and timelines.
• Tech-savvy with Shopify POS, CRM tools, Canva, floor planning software, and Google Suite.
• Passionate about design and craftsmanship and the makers behind the product.

Responsibilities

• Achieve Sales Targets: meet/exceed monthly sales goals and KPIs with exceptional service and product knowledge.
• Client Consultations: in-store and virtual guidance on furniture, decor, rugs, and styling.
• Lead the Sales Process: manage client journey from inquiry to purchase to post-delivery follow-up.
• Quotes and Orders in Shopify: build quotes, draft orders, process POS, keep orders tracked to you/studio.
• Clienteling: maintain client book, log CRM activity, engage on launches/restocks/events.
• Product Expertise: master collections and artisan stories, stay updated on launches.
• Spatial Planning and Mood Boards: assist with floor plans and mood boards; 2D/3D design software a plus.
• Studio Standards: keep floor/stockroom organized, assist opening/closing, inventory procedures.
• Market Engagement: act as brand ambassador in New York City, build local community.

Skills

Sales

Luxury retail

Trade experience

Interior design

Mood boards

Floor plans

Shopify POS

CRM tools

Canva

Google Suite

Tools

Shopify POS

CRM

Canva

Floor planning software

Google Workspace

Job description

About The Citizenry

At Havenly, we believe everyone deserves a home they love. Since 2014, we've grown into the country's leading interior design service. Through our brand

About The Citizenry

At Havenly, we believe everyone deserves a home they love. Since 2014, we've grown into the country's leading interior design service. Through our brand The Citizenry, we bring artisan-made furniture and home decor to the modern home, pairing design expertise with a seamless sales process.

The Citizenry partners with artisans around the world to bring storied, time-tested craftsmanship to the modern home. On average, our artisans are paid two times the Fair Trade wage requirement. Every piece comes with a story, and our Design Experts are the ones who tell it.

The Role

We are seeking a sales-driven Design Expert in our Soho studio to deliver a high-end, personalized client experience while driving sales growth across retail and trade clients.

You'll style homes for walk-in and appointment clients, build lasting relationships with interior designers and trade partners, and own every sale from first conversation to delivery. If you're passionate about design and craftsmanship, thrive in a fast-paced environment, and love exceeding sales goals, this opportunity is for you!

What You'll Do

• Achieve Sales Targets: Meet and exceed monthly sales goals and KPIs by delivering exceptional service and expert product knowledge.
• Client Consultations: Engage clients in-store and virtually, guiding them on furniture, decor, rugs, and styling choices tailored to how they live.
• Lead the Sales Process: Own the full client journey, from first inquiry to purchase to post-delivery follow-up.
• Quotes and Orders in Shopify: Build quotes and draft orders in Shopify, process POS transactions accurately, and keep every order tagged and tracked to you and the studio.
• Clienteling: Develop and manage a client book, log activity in our CRM, and stay in touch with clients through new collection launches, restocks, and events.
• Product Expertise: Master our collections and the artisan stories behind them, and stay current on new launches.
• Spatial Planning and Mood Boards: Help clients complete their rooms with floor plans and mood boards, ensuring proper size and fit of every piece. Experience with 2D and 3D design software is a plus.
• Studio Standards: Keep the sales floor and stockroom organized and on-brand, follow inventory control procedures, and support opening and closing.
• Market Engagement: Act as a brand ambassador in New York City, building a strong local community and customer base.

Trade Partnerships

• Build a Trade Book: Proactively prospect and grow relationships with local interior designers, architects, stagers, and hospitality buyers.
• Support Trade Projects: Handle quotes, invoices, swatches, product sourcing, lead times, and order follow-up so designers can focus on their clients.
• Partner with The Expert: Work alongside The Expert, our trade program spanning The Citizenry, Interior Define, and 200+ curated brands. Refer designers to the program and collaborate with Expert account managers on cross-brand projects.
• Host and Show Up: Invite trade partners into the studio, support trade events and previews, and represent The Citizenry in the local design community.
• Resolve Issues Fast: Act as the point of contact when trade orders need help, partnering with CX to keep projects on schedule.

Who You Are

• Sales Experience: 2 to 3+ years in sales, preferably in luxury, specialty retail, furniture, or home decor, with a track record of hitting and exceeding targets.
• Trade Experience: Experience selling to or working with interior designers and trade clients is strongly preferred.
• Design Experience: Background in interior design or home furnishings, and able to speak to and create mood boards and floor plans for clients.
• Customer-Centric: You create memorable experiences that turn first‑time shoppers into loyal clients.
• Team Player: You help the studio hit shared goals while driving your own sales.
• Organized and Efficient: You manage multiple clients and projects at once and keep every timeline on track.
• Tech‑Savvy: Comfortable with Shopify POS, CRM tools, Canva, floor planning software, and Google Suite, and quick to adapt to new platforms.
• Passionate About Design and Craft: You have a strong eye for aesthetics and care about the makers behind the product.

Why Join Us?

• Competitive Pay: $29-30 hourly base plus monthly bonus and commission opportunity.
• Benefits: PTO, health benefits (medical, dental, vision), 401K, company equity, and employee discounts across Havenly brands.
• Growth Opportunities: Be part of a growing company that values your development and offers paths for advancement.
• Meaningful Work: Your sales help preserve artisan craftsmanship and provide sustainable income to artisans around the world.

Additional Details

• This is a full‑time position based in our Soho studio, including standard retail hours, evenings, events, and weekend availability.
• The role includes standing, bending, and maneuvering in the studio to assist clients and arrange product displays.
• Ability to lift up to 50 lbs. and handle furniture and stock as needed.

At Havenly, we're committed to diversity and inclusion. We encourage all qualified candidates to apply, even if you don't meet every requirement. If you're driven, eager to learn, and passionate about sales and design, we want to hear from you.