Design Coordinator

Crate and Barrel; Novi (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Job summary

Crate and Barrel is seeking a Design Coordinator to assist Designers and customers, manage design desk projects, and support in-store events. You will help organize sales aids, conduct post-purchase follow-ups, and ensure a smooth flow of design services across store, e-commerce, and catalog channels.

The role emphasizes understanding design functions, strong communication, event organization, and relationship-building with customers and cross-functional teams.

Qualifications

• Understanding basic design functions: spatial planning, fabric selection, lighting, interior design styles.
• Excellent communication and ability to translate brand vision to customers.
• Ability to stay up-to-date on market trends and adapt to changing business needs.
• Proven track record of building long-lasting customer relationships.
• Strong organizational skills and teamwork.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Deliver individual sales, KPI, service goals, and productivity standards on the selling floor.

Skills

Design basics

Communication

Trend awareness

Adaptability

Relationship building

Interpersonal skills

Organization

Tools

Google Workspace

Video conferencing tools

Appointment management software

Job description

A day in the life as a Design Coordinator...

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned.

What you'll bring to the table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills

What you'll bring to the table...

• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems