Design Coordinator

CB2; Denver (CO); On-site; USD 36,000 - 52,000; Full time

Job summary

Euromarket Designs Inc. is seeking a Design Coordinator for CB2 to organize appointments, store events, and sales aids while delivering exceptional customer service.

You will assist Designers with consultations, projects, and outreach, helping create a differentiated design experience on the sales floor. In this role you will manage design desk projects, support in-store events, and pass customers to Designers as needed.

Qualifications

• 1+ years of relevant experience in Retail or Customer Service.
• Experience organizing events and coordinating activities.
• Ability to translate brand vision into a customer-facing experience.

Responsibilities

• Assist customers and Designers with consultations and appointments.
• Organize and replenish sales aids and design desk materials.
• Support in-store events and customer outreach initiatives.
• Deliver on sales, KPI, and service goals on the sales floor.
• Pass customers to Designers for in-home or on-site consultations as needed.

Skills

Design knowledge

Customer service

Communication

Trends awareness

Organizational skills

Tools

Google platforms

Video conferencing

Appointment management systems

Job description

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

A Day in the Life as a Design Coordinator at CB2

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned

What you'll bring to your table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills

We'd love to hear from you if you have...

• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems.