Design Consultant

Floor & Decor; Gilroy (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor is seeking a Design Consultant to engage customers on the sales floor and support design projects, including appointments for selecting tile, wood, stone, and accessories. You will collaborate with store leadership to maximize sales and expand the design services brand.

The role emphasizes in-store engagement, design recommendations, and coordinating with customers through the design process from inquiry to installation. Experience in retail and basic math is required.

Qualifications

• 1+ years of retail/customer service experience.
• High school diploma and/or GED.
• Proficient in basic mathematical skills.
• Must be self-motivated and able to multi-task in a fast-paced environment.
• Internal candidates a minimum of 6 months with Floor & Decor.

Responsibilities

• Greet store customers and support design walk-in needs.
• Schedule design appointments and develop clientele through networking and referrals.
• Provide tile, wood, stone, and accessories advice for residential and commercial projects.
• Design and sell complete, functional and aesthetically appealing design solutions.
• Manage multiple customer projects with accuracy and timely communication.

Skills

Retail experience

Customer service

Basic math

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pay Range

$18.80 - $26.80

Purpose:

The Design Consultant at Floor & Decor is the entry point into design and is responsible for engaging customers on the sales floor to support their design projects, conduct design appointments with customers to determine design needs in the selection of tile, wood, stone, and accessory products of various colors textures, patterns, and design. The Design Consultant will also partner with store leaders to maximize sales goals and expand the design services brand.

Minimum Eligibility Requirements

• 1+ years of retail/customer service experience
• High school diploma and or GED
• Proficient in basic mathematical skills
• Must be self-motivated and able to multi-task in a fast-paced environment
• Basic computer knowledge, including Microsoft Office suite
• Internal candidates a minimum of 6 months with Floor and Decor

Essential Functions

• Greet store customers in a helpful manner and supports store design walk-in needs
• Schedule design appointments for existing and potential customers, while developing clientele through networking and referrals, as well as leads generated within the store
• Providing tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects.
• Design and sell complete, functional and aesthetically appealing solutions
• Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up including consistent and concise communication to customers and others. Proficient and consistent use of company communication tools and emails are required
• Collaborate, partner and communicate with store leadership and employees to manage projects from inquiry to installation, and achieve sales and other goals
• Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees
• Responsible for understanding and utilizing design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, and MyProject
• Perform other duties as assigned

Working Conditions (travel, hours, environment)

Limited travel may be required by car

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

• Monday - Friday 7:00 AM - 8:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Pickup Hours

• Monday - Friday 7:00 AM - 7:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.