Dermatology Territory Account Specialist - Chicago South/Joliet, IL- Remote

Novartis Group Companies; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Territory Account Specialist to drive sales and enhance patient outcomes through tailored customer engagement. This role involves collaborating with healthcare providers, utilizing clinical expertise to identify needs, and developing strategic business plans. You'll engage with clients, analyze market trends, and employ omni-channel strategies for personalized interactions. If you possess strong analytical skills and a proven track record in account management, this is an exciting opportunity to make a significant impact in the healthcare sector.

Qualifications

• Bachelor's degree required; advanced degrees are a plus.
• 2+ years of experience in specialty pharmaceuticals or similar sales roles.

Responsibilities

• Develop strategic territory business plans to enhance product demand.
• Conduct planning meetings with stakeholders to resolve customer issues.

Skills

Clinical Selling

Account Management

Problem Solving

Team Collaboration

Omni-Channel Engagement

Analytical Skills

Education

Bachelor's Degree

Advanced Degree

Job description

Job Description Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.

Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you.

The Territory Account Specialist (TAS) is a driven sales business leader who designs a customized customer experience tailored to the needs of each account and Healthcare Provider (HCP). Acting as the primary Point of Contact (PoC), the TAS engages with clients to identify mutual priorities, address their needs through problem-solving, and leverage Novartis resources to improve patient outcomes. The role requires expertise in clinical selling, account management, access navigation, team collaboration, and omni-channel engagement.

Key Responsibilities:

1. Pinpoint mutual priorities and develop strategic territory business plans using insights and strategies across the account to enhance product demand and meet the needs of key partners and patients, aiming for exceptional outcomes.

2. Encourage clinical discussions that motivate the customer to advocate for their patients, involving the entire account team to identify barriers and offer solutions.

3. Utilize expertise in market understanding, competitors, industry trends, and cross-functional strategies to manage business opportunities and challenges effectively.

4. Conduct planning meetings with key stakeholders to resolve complex customer issues and collaborate across departments to meet customer needs.

5. Analyze market data and trends within the territory to understand the local landscape, promote engagement, and lead virtual and in-person customer interactions.

6. Employ omni-channel strategies to maximize Novartis capabilities for personalized customer engagement, both virtually and in person.

7. Collaborate with regional colleagues, field staff, and home-office teams to proactively meet customer needs and facilitate access support.

8. Provide timely access assistance and work with Patient Specialty Services (PSS) to address customer requirements efficiently.

Essential Requirements:

• Bachelor's degree required; advanced degrees are a plus.

• At least 2 years' experience in specialty pharmaceuticals, biotech, or similar sales roles within the last 5 years.

• Strong collaboration skills across functions, proficient in clinical product details, with a track record of high performance, especially in large account management.

• Proactive with strong analytical skills to identify, prioritize, and solve problems using relevant data, demonstrating ethical leadership and compliance.

• Residency within the territory or within 50 miles of the territory border. Ability to travel 60-80% across a broad geography is required, with a valid driver's license.

Desirable Requirements:

• Experience in therapeutic groups, disease states, account management, and product launches.

• Knowledge in patient services, market access, reimbursement, and medical calling on HCPs regarding sophisticated products or reimbursement pathways.

Position Levels:

• Territory Account Specialist: 2+ years' experience.
• Senior Territory Account Specialist: 5+ years' experience.
• Executive Territory Account Specialist: 10+ years' experience.

Additional Notes:

Driving is an essential function of this role; a valid, unrestricted driver's license is required. Novartis does not sponsor visas. The role may require completing training within specified hours. This position is subject to Novartis' COVID-19 vaccine policy and compensation guidelines.

For accommodations or further inquiries, contact [e-mail].