Deputy Store Manager - Heathrow Airport Accessorize

Monsoon; Heathrow (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic retail leader to join their team. In this role, you will inspire and develop your team while ensuring an exceptional customer experience. You will be responsible for driving sales, managing performance, and promoting a positive store environment. With a focus on creativity and customer service excellence, you will have the opportunity to make a significant impact in a vibrant retail setting. Join this forward-thinking company to help shape a memorable shopping experience for customers and lead your team to success.

Benefits

Competitive salary

Bonus scheme

Staff uniform allowance

Generous staff discount

Additional holiday for birthday

Qualifications

• Proven track record in retail management with a focus on customer service.
• Ability to lead and inspire a team while driving business performance.

Responsibilities

• Support store manager in driving overall store performance and team development.
• Maximize sales and ensure exceptional customer experience.

Skills

Customer Service Excellence

Leadership

Retail Management

Communication Skills

Problem Solving

Creativity

Team Motivation

Job description

What are we looking for in you?

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us.
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team.
• Someone who demonstrates passion, drive and resilience, with a can-do approach.
• Possess a creative approach, to support the store and develop the team to reach their full potential.
• The ability to communicate openly and effectively.
• A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.

In this role you will...

• Support the store manager in driving the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience.
• Generate profit, through exceeding your KPIs, keeping P&L and controllable costs in line with budget and maximizing local market opportunities.
• Ensure your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
• Maximize commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
• Promote and deliver piercing services to our customers with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
• Ensure an inclusive environment, promoting equality and kindness with your team.

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme.
• A staff uniform allowance – enabling you to have fun wearing our accessories.
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home.
• An additional day’s holiday to celebrate your birthday.

If this all sounds great and this could be the role for you, let us know and apply today.