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Deputy Project Director Operations - $38.46 per hour / $80,000 annually

Equus

Hackensack (NJ)

On-site

USD 70,000 - 90,000

Full time

30+ days ago

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Job summary

Equus is seeking a dedicated professional to manage case management and customer service operations. The role involves implementing quality management procedures, leading a team, and collaborating with various departments to enhance services. Ideal candidates will have a Bachelor's degree and significant management experience in human services or related fields.

Benefits

Extensive learning opportunities
Networking programs
Inclusive work environment

Qualifications

  • Five years of management experience with proven ability to coach and mentor staff.
  • Knowledge of community resources and human service competencies.
  • Valid driver's license and good driving record.

Responsibilities

  • Implement total quality management procedures within case management and customer services.
  • Provide leadership and collaborate with Department Heads to enhance services.
  • Oversee timely reporting of operational metrics.

Skills

Leadership
Communication
Analytical Skills
Teamwork

Education

Bachelor's degree in Human Services, Business, or related field

Tools

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.

Job Description
  • Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units.
  • Implement and provide change management when changes to policy/procedure occur.
  • Manage communication and coordination of case management, enrollment, and customer service.
  • Provide leadership to staff and collaborate with Department Heads to enhance services, quality, and performance.
  • Participate or lead outreach activities.
  • Oversee timely and accurate reporting of operational metrics for the Project Director.
  • Serve as the primary point of contact for Income Maintenance (IM) to resolve case-related issues, coordinate fair-hearing processes, and improve services for job seekers.
  • Build business process expertise within the team and develop best practices.
  • Coordinate service delivery for the Refuge Cash Assistance program (if required).
  • Compile information and data for quarterly reports.
  • Collaborate effectively with departments for program development and information dissemination.
  • Provide leadership, support, and guidance to staff, partners, and operations across all Company Regions.
  • Perform other duties as assigned.
Qualifications
  • Bachelor's degree or higher in Human Services, Business, or related field from an accredited college or university, or equivalent experience.
  • Five years of management experience with proven ability to coach and mentor staff and lead a team effectively.
  • Process-driven, analytical, and solution-focused mindset.
  • Team player and model of LEGACY Principles.
  • Knowledge of community resources to address potential barriers for job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies.
  • Strong written and oral communication skills.
  • Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
  • Valid driver's license and good driving record, meeting company requirements.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus applies industry best practices by focusing on demand-driven workforce solutions.

Joining Equus offers extensive learning opportunities, networking programs, and the chance to make a lasting impact on others' lives.

We value diversity and are committed to an inclusive work environment where everyone is treated fairly and with respect. Equus Workforce Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or other protected characteristics.

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