Deputy Program Manager-MFLC

Serco; Alexandria (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

Serco is seeking a Deputy Program Manager to oversee the Military and Family Life Counseling program. You will support the Program Manager, lead day-to-day operations, manage staffing and performance, and coordinate with Government interfaces across multiple locations.

The role requires a DoW Secret clearance, strong program management experience, and effective communication with senior stakeholders. Travel up to 25% within the footprint may be required.

Qualifications

• Requires bachelor’s or higher in a related field.
• Minimum 5 years in program/project management for large distributed contracts.
• Strong written and verbal communication; ability to brief senior stakeholders.

Responsibilities

• Provide leadership and day-to-day management for MFLC program performance.
• Interface with Government for performance, staffing, risk, and deliverables.
• Lead staffing, credentialing, onboarding, and continuity of services.

Skills

Program management

Staffing

Performance metrics

Communication

Microsoft Office

Education

Bachelor's degree or higher

PMI PMP certification

Job description

Deputy Program Manager

If you love high profile and challenging projects supporting our United States Military and their families, Serco has a great opportunity for you!

Position Description & Qualifications

If you love high profile and challenging projects supporting our United States Military and their families, Serco has a great opportunity for you! As the Deputy Program Manager (DPM) you will oversee and manage the daily operations of the Military and Family Life Counseling contract. You will assist the Program Manager in managing daily operations of the Military and Family Life Counseling (MFLC) program and shall act on behalf of Serco during the absence of the Program Manager.

Key Responsibilities in supporting the PM include but are not limited to:

In This Role You Will

• Provide overall leadership, planning, and day-to-day management for MFLC program performance within the assigned geographic footprint.
• Serve as primary interface to the Government for performance, staffing, risk/issues, and deliverables.
• Lead transition-in/transition-out activities, including staffing plans, credentialing/boarding, and continuity of services.
• Oversee recruiting, hiring, scheduling, and retention strategies for clinical and support personnel; ensure adequate coverage and backfill.
• Manage subcontractors/teammates as applicable; ensure flow-down compliance and performance.
• Implement and maintain quality management processes (e.g., service delivery standards, internal audits, corrective actions).
• Ensure timely and accurate reporting (status reports, metrics, staffing, training/credentialing) per contract requirements.
• Coordinate with clinical leadership to ensure adherence to MFLC program guidance for non-medical counseling, consultation, and outreach.
• Monitor budgets and cost controls (as applicable to contract type); support invoice review/validation and financial forecasting.
• Identify risks, develop mitigation plans, and lead resolution of operational issues affecting service delivery.
• Program execution, ensuring compliance with contract requirements, quality standards, and customer expectations. Leads cross-functional teams delivering non-medical counseling support services, reporting, and surge/on-demand support across assigned locations.
• Other duties may be assigned.

Required Qualifications

To Be Successful in This Role, You Will Have:

• Bachelor’s degree (or higher) in business, public administration, health services, behavioral health, or a related field related to the job description listed above.
• Minimum 5 years of program/project management experience supporting large, distributed service delivery contracts.
• Be able to demonstrate experience managing staffing, performance metrics, and customer-facing deliverables.
• Be able to demonstrate strong written and verbal communication skills; able to brief senior stakeholders.
• Be able to demonstrate proficiency with common productivity tools (e.g., Microsoft Office) and reporting/metrics tracking.
• Ability to travel as required (anticipated: 25% within the assigned footprint).
• At least five (5) years of experience managing program operations for an international, globally dynamic, geographically dispersed, rapidly changing, and diverse program environment.
• At least five (5) years of experience with human resource management and worksite/assignment tracking, financial management, and stakeholder communications.
• Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform navigation).
• A current DoW Secret Level Security Clearance which requires US Citizenship
• Ability to demonstrate understanding, sensitivity and empathy for service members and their families.

Additional Preferred Experience, Education

• Five years of experience working with a military or DoD organization(s).
• Five years of experience leading integrated teams consisting of either Adult or CYB counseling personnel.
• At least five years’ experience planning, directing, coordinating, and managing proposed methodologies and approaches of projects.
• At least two years’ experience managing SLAs under an incentive-based contract.
• An active PMI Project Management Professional or PMI / PMP® Certification.
• Be able to participate in our customer’s Oral Technical Proposal Presentation prior to award.

Military Veterans and Spouses are encouraged to apply! Veterans with a mobile military life and career experience.

MFLC - Military and Family Life Counseling Services

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.

The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations.