Mission Support Services Project Administrator

Serco; Shepherdstown (WV); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Serco Inc. (Serco) is seeking a Project Administrator in a hybrid Virginia Beach, VA setting to support mission-critical programs for U.S. military readiness and infrastructure.

The role involves coordinating schedules, staffing, reporting, travel, and financial actions across multiple programs, while maintaining compliance and stakeholder engagement. The ideal candidate holds a Bachelor's in a related field, has 4+ years of program/support experience, and can obtain a DoD Secret clearance.

Qualifications

• Bachelor's degree in a related field (Business Admin, Management, PM, Communications, Public Admin) required.
• 4+ years supporting projects, programs, operations, contracts, or business functions.
• US Citizenship required and DoD Secret Clearance eligibility.
• Strong organizational, time-management, and communication skills.
• Experience preparing reports, presentations, meeting minutes, and executive correspondence.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams).
• Ability to manage multiple priorities in a dynamic environment.
• Willingness to travel up to 10%.
• Experience with SharePoint/Power BI or project tracking tools desirable.

Responsibilities

• Support Program Managers and project teams in the day-to-day execution of multiple government contracts.
• Coordinate project schedules, meetings, action items, deliverables, and customer engagements.
• Maintain project records, contract documentation, staffing trackers, organizational charts, and reporting databases.
• Assist with development of presentations, reports, briefings, spreadsheets, SOPs, and other project documents.
• Track contract deliverables and ensure timely submission of reports, invoices, travel documentation, and customer-required products.
• Support personnel actions including onboarding, staffing coordination, recruitment, vacancy reporting, and communications.
• Coordinate domestic and international travel requirements, forecasts, expenses, and reconciliations.
• Assist with funding actions, contract modifications, travel budgets, reimbursables, and other program financial activities.
• Maintain project information in SharePoint, MS Teams, Excel, Power BI, and related systems.
• Serve as liaison between leadership, subcontractors, departments, and government customers.
• Prepare meeting agendas, minutes, action tracking, and status monitoring for meetings.
• Develop project metrics, dashboards, status reports, and executive briefings.
• Coordinate data calls, staffing updates, budget inputs, and facility/equipment requirements.
• Support QA, compliance, records management, and process improvement initiatives.
• Assist with proposal development, market research, staffing plans, recruitment, and transition activities.

Skills

Organizational skills

Communication skills

Report writing

MS Office proficiency

Education

Bachelor's degree in Business Admin/Management/PM/Communications/Public Admin

Tools

SharePoint

Power BI

Project tracking tools

Job description

Position Description & Qualifications

Virginia Beach, VA (Hybrid)

Must be eligible to obtain and maintain a DoD Secret Clearance.

Are you looking for an opportunity where you can support mission-critical programs that directly impact U.S. military readiness, infrastructure, and global operations?

At Serco, our Project Administrators play a critical role in helping program managers, technical experts, and government stakeholders successfully execute complex contracts supporting military organizations around the world. In this role, you will be part of a diverse team supporting project execution, customer engagement, staffing activities, financial tracking, travel coordination, reporting, and operational planning efforts across multiple programs.

This position is ideal for a motivated professional who enjoys working in a fast-paced environment, thrives on solving problems, and wants exposure to project management, government contracting, and military operations.

If you enjoy organizing complex activities, coordinating with multiple stakeholders, and helping teams deliver exceptional results, then this could be the opportunity for you.

In this role, you will:

• Support Program Managers and project teams in the day-to-day execution of multiple government contracts.
• Coordinate project schedules, meetings, action items, deliverables, and customer engagements.
• Maintain project records, contract documentation, staffing trackers, organizational charts, and reporting databases.
• Assist with development of presentations, reports, briefings, spreadsheets, standard operating procedures, and other project documentation.
• Track contract deliverables and ensure timely submission of reports, invoices, travel documentation, and customer-required products.
• Support personnel actions including onboarding, staffing coordination, personnel tracking, recruiting coordination, vacancy reporting, and employee communications.
• Coordinate domestic and international travel requirements, travel forecasts, expense reporting, and travel reconciliation activities.
• Assist with preparation and tracking of funding actions, contract modifications, travel budgets, reimbursable expenses, and other program financial activities.
• Maintain project information utilizing SharePoint, Microsoft Teams, Excel, Power BI, and other government or corporate information systems.
• Serve as a liaison between program leadership, subcontractors, corporate functional departments, and government customers.
• Support customer meetings by preparing agendas, capturing meeting minutes, tracking action items, and monitoring completion status.
• Assist in developing project metrics, dashboards, status reports, and executive-level briefings.
• Coordinate data calls, staffing updates, budget inputs, facility requirements, equipment requirements, and other operational information requests.
• Support quality assurance, compliance, records management, and process improvement initiatives.
• Assist with proposal development, market research, staffing plans, recruiting coordination, and transition activities for new business opportunities.
• Monitor project risks, identify issues requiring leadership attention, and support resolution tracking.
• Help maintain a high level of customer satisfaction through responsive communication and exceptional administrative support.

These responsibilities align with program activities involving contract execution support, reporting, customer coordination, travel management, staffing oversight, requirements development, facilities and infrastructure support, and operational program administration.

To be successful in this role, you will have:

• A Bachelor's degree in Business Administration, Management, Project Management, Communications, Public Administration, or a related field.
• 4 years or more years of experience supporting projects, programs, operations, contracts, or business functions.
• The ability to obtain and maintain a DoD Secret Security clearance.
• US Citizenship required.
• Experience supporting government, defense, military, engineering, facilities, logistics, or professional services programs.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Experience preparing reports, presentations, meeting minutes, and executive correspondence.
• Demonstrated proficiency with Microsoft Office Suite including Excel, Word, Outlook, PowerPoint, and Teams.
• Ability to manage multiple priorities in a dynamic environment.
• Ability to work independently while supporting geographically dispersed teams.
• The ability to travel up to 10%.

Additional desired experience and skills:

• Previous experience supporting Department of Defense (DoD) contracts.
• Experience with SharePoint, Power BI, or project tracking tools.
• Familiarity with government contracting processes and contract documentation.
• Experience supporting staffing, recruiting, onboarding, or personnel administration activities.
• PMP, CAPM, or other project management certification.
• Experience supporting engineering, facilities, infrastructure, military operations, or headquarters staff environments.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .