Deputy Program Manager / IT Operations Manager

Peraton; Great Falls Crossing (VA); On-site; USD 135,000 - 216,000; Full time

Job summary

A leading national security company is seeking a Deputy Program Manager & Business Relationship Manager. This role involves managing IT systems support for approximately 18,500 end users and leading strategic planning initiatives to enhance service delivery. The ideal candidate will have extensive operations management experience and relevant certifications.

Qualifications

• Minimum of 10 years of operations management experience supporting IT service contracts.
• Must be a U.S. Citizen with an Active Top Secret clearance.
• Proven ability to manage daily operations for enterprise-level IT services contracts.

Responsibilities

• Manage oversight and governance of all daily operations of contract tasks.
• Ensure adherence to processes and policies by DSS 3.0 Contractor team personnel.
• Collaborate with DSS Contractor leadership to prioritize innovations.

Skills

Operations Management

Personnel Management

Problem Identification

Process Improvement

IT Service Management

Education

PMP Certification

ITIL v4 Advanced Certification

Job description

Responsibilities

Peraton is seeking a Deputy Program Manager & Business Relationship Manager to join our team of qualified and diverse individuals.

As part of this role, the Deputy PM will contribute to the success of DSS 3.0, which is responsible for delivering IT systems support to approximately 18,500 end users—including Federal employees, contractors, and support personnel. Support extends across the National Capital Region (NCR), numerous locations across the Continental United States (CONUS), and OCONUS sites such as Hawaii, Guam, and potentially other international locations.

The Deputy PM will support strategic planning initiatives and lead continuous improvement efforts for support services that enhance value, reduce costs, and minimize risk to the Government. This work is critical to ensuring DHS HQ remains aligned with evolving technologies, innovative methods, and best practices in service delivery.

The candidate must be local to Reston, VA, and Washington, D.C.

Day-to-Day Roles and Responsibilities:

• Manage oversight and governance of all daily operations of contract tasks and activities.
• Ensure adherence to processes, procedures, standards, and policies by DSS 3.0 Contractor team personnel.
• Oversee site security and surveillance procedures.
• Manage contractor resources, scheduling, and training to maintain contractual performance obligations and staff relevancy.
• Collaborate with DSS Contractor leadership to prioritize innovations, share survey results, and provide customer feedback.
• Represent the voice of the customer in internal DSS Contractor meetings.
• Align DSS solutions with the DSS business mission, desired outcomes, and IT strategy.

Qualifications

Basic Qualifications:

• Minimum of 10 years of operations management experience supporting IT service contracts with annual revenue of $30M or more (higher revenue preferred).
• Must be a U.S. Citizen with an Active Top Secret clearance with SCI eligibility or current TS/SCI clearance.
• Required Certifications: PMP and ITIL v4 Advanced certification.
• Proven ability to manage daily operations for enterprise-level IT services contracts or task orders.
• Experience managing desktop support services, including service desk, help desk, field services, user support, and endpoint services; remote support management experience is preferred.
• Success in meeting deadlines and managing project planning and resource coordination.
• Strong personnel management skills, with the ability to lead and motivate contractor teams across multiple locations.
• Proactive problem identification and operational issue resolution skills.
• Expertise in IT Service Management (ITSM) practices and frameworks.
• Excellent interpersonal and coordination skills, with experience collaborating across multiple government agencies and partners.
• Ability to identify and implement process improvements to enhance quality, reduce costs, and eliminate inefficiencies.

Preferred Experience:

• Prior DHS IT management experience, especially within DHS HQ/OCIO, is highly preferred.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence worldwide. We deliver trusted solutions and technologies to protect our nation and allies across all domains: land, sea, space, air, and cyberspace. We serve as a valued partner to government agencies and support every branch of the U.S. armed forces. Visit peraton.com to learn more about our mission to keep people safe and secure.

Target Salary Range

$135,000 - $216,000. This range reflects typical salaries based on experience and other factors.

EEO

Peraton is an equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.