Deputy Program Manager - Contract & Operations Lead

Cherokee Federal; Northern (KY); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical/dental/vision insurance

Life insurance

Disability insurance

Paid holidays

Employee Assistance Program (EAP)

FSA/HSA options

Professional development

Job summary

Cherokee Federal seeks a Deputy Program Manager to oversee contract operations across NBC facilities, acting with the PM in their absence and ensuring compliance with contractual and performance requirements. This full-time, onsite leadership role requires coordinating with government and contractor teams and presenting briefings to USCIS management.

Qualifications include 10+ years in business or operations, active Secret clearance, and the ability to manage complex analyses and staffing.

Qualifications

• 10+ years of comprehensive business or operations experience or a bachelor’s degree in program management, business or public administration, technical management, information systems, finance, accounting, or a related field.
• Working knowledge of quality assurance principles and methodologies.
• If using a PMI Project Management Professional certification in place of the educational requirement, provide the PMP certification number and date, possess 10 years of comprehensive project management experience, and have at least three years of overall project management experience in a Government contracts environment.
• Demonstrated experience coordinating activities and resources, preparing complex analytical products, making sound decisions, communicating with senior stakeholders, and responding effectively under pressure.
• Active Secret security clearance and ability to satisfy all USCIS suitability and badging requirements.

Responsibilities

• Oversee day-to-day contract operations across NBC facilities with the Program Manager to ensure contractual and performance requirements are met.
• Assume the Program Manager's duties and decision authority whenever the PM is absent.
• Plan and implement project activities and resources, meet deadlines, and adapt to changing priorities and unexpected events.
• Establish performance standards, assign tasks to managers and staff, supervise, and track performance.
• Assess contract compliance and formulate recovery plans for changes, disruptions, or emergencies.
• Develop complex statistical analyses, cost estimates, and analytical reports for decision-making.
• Coordinate with Government and contractor representatives and present oral briefings to USCIS management.
• Prepare and revise SOPs and ensure consistent implementation across the program.
• Identify issues and take corrective actions to improve quality, cost, and efficiency.
• Monitor customer satisfaction and support training, policies, and quality controls.

Skills

Leadership in complex environments

Coordinate activities

Decision making under pressure

Communication with senior stakeholders

Active Secret clearance

Education

Bachelor's degree in program management, business or public administration, technical management, information systems, finance, accounting, or a related field

Tools

PMI PMP certification

Job description

Cherokee Federal seeks a Deputy Program Manager to oversee contract operations across NBC facilities, acting with the PM in their absence and ensuring compliance with contractual and performance requirements. This full-time, onsite leadership role requires coordinating with government and contractor teams and presenting briefings to USCIS management.

Qualifications include 10+ years in business or operations, active Secret clearance, and the ability to manage complex analyses and staffing.