Deputy Program Manager

Koniag Government Services; Nashville (TN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag Government Services seeks a Deputy Program Manager to support leadership and oversee IT Call Center operations for government clients. The role requires a highly organized, collaborative leader with a strong IT service desk background within a federal setting.

Responsibilities include strategic planning, execution, and oversight, ensuring alignment with contractual requirements and customer expectations.

Qualifications

• 7+ years of progressive program or project management experience.
• 3 years in a supervisory/management role in IT call center or service desk.
• Experience in a federal government contracting environment.
• Experience managing programs with budgets of $3M or greater.
• PMP certification or progress toward certification within 12 months of hire.

Responsibilities

• Assist the Program Manager in strategic planning, execution, and oversight of IT Call Center operations.
• Ensure alignment with customer expectations and contractual requirements.
• Support leadership in governance, risk, and performance monitoring.

Skills

Program management

Leadership

Federal contracting

Budget management

Education

Bachelor's degree in Business Administration, Information Technology, Management, or related field

Job description

Role Overview

The Deputy Program Manager will support the leadership and oversight of IT Call Center operations in support of government clients. The ideal candidate is a highly organized and collaborative leader with a strong background in IT service desk and call center operations within a federal government environment.

What You Will Do

The Deputy Program Manager will assist the Program Manager in the strategic planning, execution, and oversight of all IT Call Center operations, ensuring alignment with customer expectations and contractual requirements.

Why It Might Be a Fit

The ideal candidate will have 7+ years of progressive program or project management experience, with at least 3 years in a supervisory or management role within an IT call center, service desk, or IT support operations environment.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Management, or a related field
• 7+ years of progressive program or project management experience
• 3 years in a supervisory or management role within an IT call center, service desk, or IT support operations environment
• Demonstrated experience working within a federal government contracting environment
• Experience supporting or managing programs with budgets of $3M or greater
• Project Management Professional (PMP) certification or demonstrated progress toward obtaining certification within 12 months of hire

Benefits

• Competitive compensation
• Health, dental and vision insurance
• 401K with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off