Deputy Operations Service Delivery Manager (SDM)

Leidos; Shiloh (IL); On-site; USD 92,000 - 167,000; Full time

Job summary

Leidos at Scott Air Force Base, Illinois, seeks an experienced Operations Deputy Service Delivery Manager to lead 24x7NOC operations on a high-visibility DISA program. You will drive performance, workforce development, and customer engagement to ensure mission readiness.

You will direct operational execution, monitor SLAs, manage budgets, and implement automation initiatives across a globally distributed network, with DoD clearances and a focus on continuous improvement.

Qualifications

• Experience leading mission-critical, 24x7 NOC or enterprise network operations.
• Strong communication with senior leadership and Government customers.
• Active DoD Secret clearance with eligibility for TS/SCI.
• BA/BS or MS with relevant experience.

Responsibilities

• Support SDM in planning, coordinating, and executing operations.
• Oversee daily NOC operations and personnel to ensure mission readiness.
• Manage recruitment, staffing, training, performance evaluations, and development.
• Monitor SLAs, performance metrics, and contractual requirements; drive improvements.
• Support budget, staffing forecasts, and scheduling to meet objectives.
• Identify, assess, and mitigate operational risks; implement corrective actions.
• Collaborate with Government customers, subcontractors, and stakeholders.
• Provide operational updates, performance reports, and recommendations to leadership.
• Drive automation and process improvements to enhance NOC efficiency.
• Occasional travel may be required.

Skills

NOC Leadership

Team Leadership

Contract Management

ITIL/ITSM

Network Architecture

Workforce Development

Customer Engagement

Problem Solving

Leadership

Security Clearance

BA/BS Degree

DoD Clearance

Education

BA/BS or equivalent

MS with 3+ years

Tools

ServiceNow

ITIL Certification

DoD 8570 IAT II

Job description

Are you ready to make a difference and lead operations that directly support our nation’s defense?

Leidos, a Fortune 500 leader in technology, engineering, science, and mission-focused solutions, is dedicated to solving the world’s most complex challenges across the defense, intelligence, civil, and health markets.

We are seeking a highly motivated and experienced Operations Deputy Service Delivery Manager to join our team onsite at Scott Air Force Base, Illinois, supporting the Defense Information Systems Agency (DISA). DISA delivers critical Defense Information Systems Network (DISN) services to the Department of War (DoW) and national security organizations worldwide.

Our geographically dispersed operations team of more than 240 professionals provides 24x7x365 mission-critical support , ensuring the availability, reliability, and operational resilience of DISN services through proactive network monitoring, incident management, service restoration, and infrastructure sustainment.

As the Deputy Operations Service Delivery Manager, you will serve as a key leader on a high-visibility, mission-critical DISA program , helping direct operational execution, optimize workforce performance, strengthen customer relationships, and drive innovation and continuous improvement. You will play an instrumental role in shaping operational strategy, ensuring contractual performance, and delivering measurable mission outcomes across a complex, globally distributed network environment.

Primary Responsibilities:

• Program Execution: Support the SDM in planning, coordinating, and executing operations to meet mission objectives and contractual requirements.
• Operational Leadership: Oversee daily NOC operations, functional leaders, and technical personnel to ensure mission readiness and operational excellence.
• Personnel Management: Manage recruitment, staffing, training, performance evaluations, employee development, recognition, compensation recommendations, and disciplinary actions.
• Contract Performance: Monitor SLAs, performance metrics, and contractual requirements; implement corrective actions to address deficiencies.
• Financial Management: Support budget execution, resource allocation, staffing forecasts, and schedule management to meet program objectives.
• Risk and Issue Management: Identify, assess, and mitigate operational risks, resolve complex issues, and execute corrective action plans.
• Customer Engagement: Collaborate with Government customers, subcontractors, and stakeholders to resolve challenges and achieve mission priorities.
• Reporting and Accountability: Provide operational updates, performance reports, and actionable recommendations to program leadership and Government stakeholders.
• Operational Coordination: Manage multiple concurrent activities, establish priorities, and ensure timely execution of operational action plans.
• Innovation and Process Improvement: Drive automation, enterprise monitoring enhancements, process standardization, and cost-saving initiatives to improve NOC efficiency and mission performance.
• Travel: Occasional travel may be required to support operational and customer engagements.

Required qualifications:

• Network Operations Leadership: Proven experience managing mission-critical, 24x7 NOC or enterprise network operations.
• Team Management: Demonstrated success leading large, geographically dispersed technical teams, driving accountability and operational performance.
• Contract Management: Experience directing contractor personnel, managing technical activities, and ensuring compliance with contractual performance requirements.
• IT Service Management: Strong knowledge of incident, problem, and trouble management, service restoration, continuity of operations, and ITIL best practices.
• Technical Expertise: Working knowledge of enterprise network architectures and protocols, including BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, and VRF.
• Workforce Development: Experience recruiting, training, mentoring, and retaining high-performing technical personnel.
• Communication and Customer Engagement: Excellent communication, presentation, and interpersonal skills, with demonstrated success engaging senior leadership and Government customers.
• Problem-Solving and Decision-Making: Ability to independently assess operational challenges, prioritize competing demands, mitigate risks, and implement effective solutions.
• Leadership and Initiative: Self-motivated, results-driven leader capable of operating independently in a fast-paced, mission-critical environment.
• Security Clearance: Active DoD Secret clearance with eligibility for TS/SCI.
• Education and Experience: BA/BS or equivalent experience with 5+ years of relevant experience, or MS with 3+ years of relevant experience.

Desired Qualifications:

• Experience working with ServiceNow
• ITIL certification
• DoD 8570 certification at IAT level II, Security+ CE

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

October 30, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.