ServiceNow Senior Developer

Leidos; Shiloh (IL); On-site; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking a Sr. ServiceNow Developer to support the GSM-O II contract at DISA.

The role focuses on configuration, development, and maintenance of ServiceNow and Kibana dashboards, reports, and workflows, with security clearance and on-site requirements at Fort Meade, Scott AFB, or Hill AFB. Responsibilities include building dashboards, forms, reports, and integrations, coordinating upgrades, and working in an Agile Scrum environment with cross-functional teams to deliver digital

Qualifications

• Requires US Citizenship.
• Hold and active security certification that meets DOD 8570 IAT level II or higher (Security+).
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support.
• Bachelor’s Degree with 8–12 years of relevant experience or master’s with 6-10 years of prior relevant experience.
• At least 6 years of experience with the design, development, and support of dashboarding capabilities.
• At least 4 years of ServiceNow or Kibana development.
• Experience with ServiceNow upgrades.

Responsibilities

• Support the standup, configuration and implementation of ServiceNow dashboards and Kibana dashboards.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Create, maintain and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades.
• Assist with design, creation and business process flows tied to dashboarding capabilities.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow and Kibana functional dashboard and reports.
• Support business process re-engineering activities to translate user stories into capability that can be released to the end user.
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts.
• Developing, configuring, and customizing the ServiceNow and Kibana platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow and Kibana dashboards and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Foster strong cross-functional collaboration among engineers, developers, analysts, and other team members to ensure new development and enhancement efforts remain aligned with project objectives, on schedule, and on track for successful delivery.
• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow and Kibana configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow and Kibana development.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Works with and mentors junior developers to guide and coach them throughout each project.

Skills

Dashboard design

ServiceNow development

Kibana development

Security clearance

US Citizenship

On-site readiness

Communication skills

Agile/Scrum

Education

Bachelor’s Degree with 8–12 years of relevant experience

Master’s with 6–10 years of prior relevant experience

Bachelor’s degree in a technical field

Tools

JIRA

Git

Confluence

Job description

The Digital Sector has a career opportunity for a ServiceNow Developer supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.

Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification.

As Sr. ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.

Primary Responsibilities

• Support the standup, configuration and implementation of ServiceNow dashboards and Kibana dashboards
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
• Create, maintain and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Assist with design, creation and business process flows tied to dashboarding capabilities
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow and Kibana functional dashboard and reports
• Support business process re-engineering activities to translate user stories into capability that can be released to the end user
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
• Developing, configuring, and customizing the ServiceNow and Kibana platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow and Kibana dashboards and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Foster strong cross-functional collaboration among engineers, developers, analysts, and other team members to ensure new development and enhancement efforts remain aligned with project objectives, on schedule, and on track for successful delivery.
• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow and Kibana configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow and Kibana development.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Works with and mentors junior developers to guide and coach them throughout each project.

Basic Qualifications

.

• Requires a US Citizenship.

• Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)

• Must hold an active DoD Secret clearance.

• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support

• Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.

• At least 6 years of experience with the design, development, and support of dashboarding capabilities

• At least 4 years of ServiceNow or Kibana development.

• Experience with ServiceNow upgrades.

• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.

• Ability to multi-task and self-assign work in a fast-paced environment.

• Strong communication skills that enable proactive and effective collaboration with a virtual team, including

• undefined

• undefined

• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.

• Willing to assist and train junior developers.

Preferred Qualifications

• ServiceNow Certified Application Developer

• Experience or familiarity with Agile development and testing methodology

• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.

• Experience with JIRA, Git and Confluence.

• Understanding of ITIL foundation or ITIL certified.

• AWS cloud and ServiceNow certifications.

• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

• Experience working with large software systems including hardware integration and test.

• Experience working with multi-disciplinary technical development teams.

• Experience using SAFe as the agile development methodology.

• Experience moving from a legacy application to a new application

• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.

• Experience using Kanban to improve flow on support teams.

Experience with DevOps/DevSecOps and CI/CD implementation.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

October 27, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.