Deputy Operations Manager

TANK (Transit Authority of Northern Kentucky); Eureka (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

HTA is seeking an Assistant Operations Manager to help coordinate daily transit operations across all systems. The role supports the Operations Manager, supervises staff, and maintains safe, reliable service while addressing emergencies and service disruptions.

The position involves after-hours on-call duties, collaboration with dispatch, and ensuring performance standards and customer-focused operations are met. A strong background in transit operations and leadership is essential.

Qualifications

• Experience in administration and operation of public transportation systems.
• Knowledge of safety procedures, laws, and regulations applicable to transit.
• Strong leadership, supervision, and personnel management skills.
• Ability to plan, direct and optimize transit operations and staffing.

Responsibilities

• Assist in management and coordination of daily transit operations.
• Provide oversight to supervisors and lead employees.
• Monitor service levels, staffing, vehicle availability, and on-time performance.
• Coordinate with dispatch and other departments to resolve issues.
• Assist with driver bids, schedules, and route maps as needed.
• Support budgeting and resource planning for the department.
• Respond to emergencies, incidents, and customer or employee concerns.

Skills

Public transit operations

Leadership

Policy implementation

Staff management

Communication

Budget analysis

Safety procedures

Customer service

Dispatch coordination

Tools

Dispatch systems

MS Office

Budgeting software

Job description

Definition

Under the direction of the Operations Manager, assists in the management and coordination of daily transit operations for all transit systems operated or administered by HTA. Provides management oversight and support to operations employees and coordinates with dispatch, operators, and other departments to ensure safe, reliable, efficient, and customer-focused service. Responds to operational issues, service disruptions, accidents, emergencies, staffing shortages, and matters requiring management intervention. May act as the Operations Manager as authorized and responsible for after-hours on-call responsibilities. Shares a 24-hour, 7-day-a-week on-call schedule with the Operations Manager, alternating use of the HTA “BAT Phone.” The Assistant Operations Manager is expected to be available as needed to respond to operational issues, emergencies, service disruptions, staffing needs, and other management-level concerns, which includes work outside “normal” working hours.

Description

34 HOUR FOUR DAY WORK WEEK

Definition

Under the direction of the Operations Manager, assists in the management and coordination of daily transit operations for all transit systems operated or administered by HTA. Provides management oversight and support to operations employees and coordinates with dispatch, operators, and other departments to ensure safe, reliable, efficient, and customer-focused service. Responds to operational issues, service disruptions, accidents, emergencies, staffing shortages, and matters requiring management intervention. May act as the Operations Manager as authorized and responsible for after-hours on-call responsibilities. Shares a 24-hour, 7-day-a-week on-call schedule with the Operations Manager, alternating use of the HTA “BAT Phone.” The Assistant Operations Manager is expected to be available as needed to respond to operational issues, emergencies, service disruptions, staffing needs, and other management-level concerns, which includes work outside “normal” working hours.

Supervision

Receives direction from the Operations Manager. Exercises direct supervision over assigned staff.

Example Of Duties

Duties may include, but are not limited to, the following:

• Assist the Operations Manager in managing and coordinating daily transit operations.
• Provide management oversight and support to supervisors and other lead employees.
• Monitor service levels, staffing, vehicle availability, on-time performance, missed trips, road calls, complaints, and other operational conditions.
• Coordinate with assigned staff and other departments to maintain service and resolve operational issues.
• Assist with staffing, run coverage, including driving routes as needed to maintain operations, operator assignments, overtime, attendance, and shift selection consistent with applicable policies and labor agreements.
• Assist with preparing driver bids, bus schedules, and maps.
• Provide management oversight of dispatch operations and provide backup or direct dispatch when necessary.
• Assist with route, schedule, and service changes as needed.
• Monitor compliance with HTA policies, safety requirements, and applicable laws and regulations.
• Assist with driver safety programs, training and retraining, drug and alcohol program requirements, and quality improvement efforts.
• Respond to and assist with investigations of accidents, incidents, road calls, emergencies, passenger complaints, and employee matters.
• Coordinate with internal and external partners such as emergency services, law enforcement, contractors, and other agencies as needed.
• Assist with employee performance management, investigations, corrective action, training, and labor-relations matters as assigned.
• Monitor operational performance and data, identify problems, and recommend improvements.
• Prepare reports, employee time records, correspondence, and administrative documentation.
• Assist with Operations Department budgeting, expenditures, and resource needs.
• Utilize operational technology, dispatch systems, and related systems as assigned.
• Represent the Authority with dignity, integrity, and the spirit of cooperation in all relations with staff and the public.
• Foster an environment that embraces integrity, service, inclusion and collaboration.
• Be an integral team player, which involves flexibility, cooperation, and communication.
• Build and maintain positive working relationships with co-workers, other Authority employees and the public using principles of good customer service.
• Perform related duties as assigned.

Qualifications

Typical Qualifications

Knowledge Of

• Administration and operation of public passenger transportation systems and related safety procedures, rules, ordinances, regulations, and traffic laws.
• Principles and practices of policy development and implementation.
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Organizational and management practices as applied to the analysis and evaluation of programs.
• Pertinent local, State and Federal rules, regulations and laws.
• Principles and practices of supervision, training and personnel management.
• Modern office practices, methods, and computer equipment including relevant software programs.
• Oral and written communication skills; business English including vocabulary, spelling, and correct grammatical usage and punctuation.
• Safe work practices.
• Principles and practices of excellent customer service.

Ability To

• Plan, direct and control the administration and operations of the Operations Department.
• On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations, codes and covenants; observe performance and evaluate staff; problem-solve department related issues; follow various rules and procedures; and explain and interpret policy.
• Safely operate a transit bus when required, must be able to balance, bend, carry, push, reach, lean, lift; must be able to lift up to 50 pounds.
• On a continuous basis