Deputy Operations Manager

Leidos; Concord (MA); On-site; USD 131,000 - 237,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave and Retirement

Competitive compensation

Job summary

Leidos is seeking an experienced operations leader to collaborate with the Operations Manager on the U.S. Air Force Cloud One Architecture and Common Shared Services contract. The role leverages multi-cloud expertise (Azure, AWS, OCI, GCP) to boost resilience, security, and cost effectiveness while mentoring ITSM staff.

Focus areas include incident leadership, strategic planning, and aligning cloud capabilities with mission objectives and program roadmaps.

Qualifications

• Bachelor’s degree with 8+ years’ experience or Master’s with 6+ years’ experience.
• 5 years’ experience leading teams or projects.
• Experience with mission-critical IT operations in high-availability environments.
• Experience with incident management, troubleshooting, RCA, and service restoration.
• Experience supporting cloud environments and enterprise systems administration.
• Experience collaborating with customers, technical teams, and stakeholders to resolve incidents and meet requirements.
• Experience using ITSM and ticketing systems.

Responsibilities

• Oversee IT service management processes including incident and problem management.
• Lead multi-cloud operations team including SREs and service desk staff for 60+ DoD applications.
• Direct operational planning, staffing, and resource allocation across the organization.
• Drive continuous improvement to optimize processes and align with roadmaps.
• Build strong customer relationships and support business growth and new task orders.
• Partner with program leadership to align cloud services with mission objectives.
• Provide leadership on Agile and operational best practices to improve delivery.
• Lead cross-functional change across matrixed teams and communicate health metrics.
• Assess performance, identify risks, and report to leadership; manage major incidents.

Skills

Incident management

Leadership

Communication

Agile practices

Mentoring

Cloud environments

ITSM tools

Education

Bachelor’s degree

Master’s degree

Job description

Description

Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting opportunity to use my experience modernizing a leading, global-scale multi-cloud (Azure, AWS, OCI, and GCP) environment in support of a critical mission, supporting USAF system resilience, security, and cost effectiveness. Focus on managing daily IT operations to ensure high performance, reliability, and alignment with business objectives. Provide leadership and mentorship to ITSM staff, fostering collaboration, continuous improvement, and adherence to agile organizational policies and standards.

At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Primary Responsibilities

• Oversee IT service management processes, including incident and problem management, SLA and KPI performance, and the implementation of proactive corrective actions to improve service reliability and operational performance.
• Lead a multidisciplinary operations organization consisting of multi-cloud engineers, network engineers, Site Reliability Engineers (SREs), and Tier 2/3 service desk personnel supporting more than 60 mission-critical DoD applications and systems.
• Direct operational planning and execution, including workforce planning, staffing, resource allocation, subcontractor management, and prioritization of operational requirements across the organization.
• Establish operational priorities and drive continuous improvement initiatives that optimize processes, enhance service delivery, improve efficiency, and align operations with program strategy and product roadmaps.
• Serve as a key operational leader and customer interface, building strong customer relationships, addressing evolving mission requirements, ensuring service satisfaction, and supporting business growth and new task order opportunities.
• Partner with program leadership, IT functional teams, application development teams, engineering organizations, and business stakeholders to align cloud services and operational capabilities with mission and business objectives.
• Provide leadership and guidance on Agile and operational best practices to improve organizational performance, increase delivery effectiveness, reduce costs, and improve schedule execution.
• Lead organizational change and drive execution across complex, cross-functional, and matrixed teams, ensuring alignment of resources, priorities, and operational objectives.
• Assess operational performance, identify risks and areas for improvement, and communicate strategy, operational health, performance metrics, and incident action plans to program and executive leadership.
• Provide leadership during major incidents and operational challenges, coordinating cross-functional response activities, establishing priorities, and driving issues through resolution.
• Oversee security, compliance, and process audit activities, including vulnerability remediation, audit responses, risk mitigation, and delivery of required compliance artifacts.
• Make informed operational decisions and effectively prioritize competing mission, customer, and organizational requirements within a high-pressure, mission-critical environment.
• Evaluate technology and application lifecycles, identify operational risks and modernization opportunities, and translate technical requirements into actionable strategies and recommendations for program leadership and customer organizations.
• Mentor and develop operations leaders and technical staff, promoting accountability, collaboration, technical excellence, and a culture of continuous improvement across the organization.

Basic Qualifications

• Bachelor’s degree and 8+ years’ relevant experience or a Master’s degree and 6 years’ relevant experience.
• 5 years’ experience leading teams or projects.
• Experience supporting mission-critical IT operations within high-availability, enterprise environments.
• Experience with incident management, technical troubleshooting, service restoration, log and trend analysis, and root cause analysis (RCA).
• Experience supporting cloud environments and performing enterprise systems administration.
• Experience collaborating with customers, technical teams, and key stakeholders to resolve incidents, address service issues, and meet operational requirements.
• Experience using IT service management (ITSM) and support ticketing systems to track, manage, and resolve incidents and service requests.
• Strong communication, leadership, organizational, problem-solving, and time management skills.
• Must have an active DoD Secret security clearance.

Preferred Qualifications

• 4+ years of experience managing the device configuration and patch management for an enterprise operation of a similar size, scope and complexity.
• 4+ years of experience managing service desk teams supporting the requirement that are similar in size, scope, and complexity to this customers environment.
• 4+ years of experience in communicating with Government personnel, including agency executives.

Pay Range

Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.