Deputy Lead Network Operations Center Engineer SR (NOC)

Ho-Chunk, Inc.; Washington (District of Columbia); On-site; USD 75,000 - 90,000; Full time

Job summary

Ho-Chunk, Inc. is seeking a Deputy Lead Network Operations Center Engineer to ensure seamless network functionality and minimize downtime. The role involves monitoring performance, managing ticket operations, and troubleshooting issues. Candidates should have a minimum of three years' experience in network operations and possess relevant certifications like CompTIA A+ and CCNA.

This full-time position typically works Monday to Friday, with potential evening and weekend hours. A SECRET security clearance is required.

Qualifications

• Minimum of three years' relevant experience in network operations.
• Two-year management experience in a network operations environment.

Responsibilities

• Monitor performance of computer systems.
• Act as focal point for incoming tickets.
• Implement call blocks as required.
• Activate ports and validate port security.
• Monitor third-party portals and networks.

Skills

Network monitoring

Troubleshooting

Ticket management

Communication skills

Education

CompTIA A+

CompTIA Network+

CCNA

Job description

All Native Group is looking to fill the position Deputy Lead Network Operations Center Engineer (NOC). The NOC Engineer will ensure smooth functioning of the network for business needs and keep downtime to a negligible level.

Essential Functions

• Monitor the performance and capability of computer systems using diversified tools.
• Act as the focal point for all incoming tickets for voice, data and Wi‑Fi and triage the tickets as best as possible before assigning to the appropriate group if needed.
• Implement call blocks when required in Telewall, EC500 in the new system, or SBC block.
• Activate ports and validate port security on the OpenNet or ClassNet side.
• Monitor third‑party portals (Avaya and AT&T).
• Monitor voice (EMI), Opennet, and ClassNet networks through monitoring tools (Neuralstar, LiveNX, etc) and create tickets and assign to groups as needed.
• Watch ticket queues to meet SLA requirements set and enforced by the ticketing system.
• Determine the malfunctioning of hardware, software, and environmental alerts.
• The NOC Engineer will work triage or troubleshoot the issues within their defined areas.
• Program phones as needed (system programmers) for all DoS work.
• Create trouble tickets with the carriers for circuit issues.
• Escalate outage information to ITOC front office and TWD government as needed.
• In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.
• May be requested and required to participate in Proposal Support functions due to expertise.

Competencies

• Must be willing and able to learn and retain information.
• Must be able to work independently and in team environments.
• Good oral and written communication skills.

Supervisory Responsibility

Will serve as onsite lead for the program.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The preponderance of the work is performed in an office‑type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements. The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on‑site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.

Position Type / Expected Hours of Work

This is a full‑time position. Typical days and hours of work are Monday through Friday, 6:00 a.m. to 5 p.m. Evening and weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although about 10% out of the area travel and overnight may be expected.

Experience

• A minimum of three years’ relevant experience is required for this position (See “Essential Functions” and “Competencies” sections).
• Two‑year management experience in a network operations environment.

Education

• CompTIA A+.
• CompTIA Network+.
• CCNA (Cisco Certified Network Associate).

Additional Eligibility Qualifications

N/A

Security Clearance

Must be a U.S. citizen. Must possess or be able to obtain/maintain a SECRET security clearance.

Drug Free Workplace

All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre‑employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of employment with All Native Group.

AAP / EEO Statement

All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.