Deputy Head Housekeeper – Luxury award winning hotel

Farncombe Estate Ltd; Broadway (VA); On-site; GBP 32,000 - 36,000; Full time

Job summary

A luxury hotel is seeking a passionate and experienced Deputy Head Housekeeper to ensure the highest standards of cleanliness and service within its award-winning establishment. You'll play a crucial role in supervising the housekeeping team, managing operations efficiently, and exceeding guest expectations. This full-time position offers a competitive salary with additional gratuities and a wealth of benefits to support your well-being and professional growth.

Benefits

Meals on duty

Uniform provided

30 days holiday per year

Access to onsite mental health first aiders

Employee assistance programme

High Street discounts

Employee recognition programme with rewards

Optional healthcare cash plan

Free financial planning advice

Fully funded apprenticeship opportunities

Qualifications

• Experience in luxury high-end accommodation required.
• Strong leadership and coaching abilities essential.
• Commitment to health and safety standards necessary.

Responsibilities

• Manage the entire housekeeping operation.
• Supervise and coach housekeeping staff.
• Ensure cleanliness and maintenance of facilities.

Skills

Leadership

Organization

Health and Safety Standards

Service Orientation

Job description

Deputy Head Housekeeper – Luxury award winning hotel

Job reference: DHH- Deputy Head HSK - May 2025

Location: Broadway

Contract type: Permanent

Job type: Full-Time

Salary: Base salary of £32,760 ( up to approximately £35,260 per year including gratuities)

**Join Our Team as Deputy Head Housekeeper at Dormy House**

We’re looking for a passionate and experienced Deputy Head Housekeeper to join our beautiful, award-winning hotel – Dormy House. Nestled in the heart of the Cotswolds, with 39 stunning bedrooms and suites, a range of gorgeous restaurants, and cosy, relaxing spaces, you’ll be key in helping us maintain the highest standards of cleanliness and service.

**The Role:**

As Deputy Head Housekeeper, you’ll assist in managing the entire housekeeping operation, ensuring all public areas and guest rooms meet our exceptional standards. You’ll work closely with our team to exceed guest expectations, motivate the housekeeping staff, and ensure smooth and efficient operations day-to-day.

**Key Responsibilities:**

* Oversee the scheduling of staff rotas and assist in controlling supply costs.

* Supervise and coach the housekeeping team, ensuring all training and competency records are up to date.

* Lead daily handovers and ensure that all necessary information is communicated clearly to the team.

* Ensure that all facilities and equipment are maintained to required standards.

* Ensure a warm and professional relationship with all service partners and other departments.

* Oversee the health and safety training and ensure all standards are followed.

* Handle any guest-related issues and requests, ensuring an exceptional experience.

* Assist with budget management and other paperwork, including safety audits.

**The Ideal Candidate:**

We are looking for a Deputy Head Housekeeper who is:

* Experienced in working in luxury high-end accommodation.

* A natural leader who enjoys coaching and developing a team.

* Strongly committed to health and safety standards.

* Organised, efficient, and able to manage multiple tasks effectively.

* Passionate about delivering exceptional service and maintaining the highest standards of cleanliness.

* A true team player, ready to step up in the absence of the Head Housekeeper.

**We Offer:**

* £32,760 per annum plus gratuities (estimated to be £2000-2500 per annum)

* Meals on duty and uniform provided.

* A range of excellent benefits, including:

* 30 days holiday per year (rising to 35 after 5 years).

* A celebration birthday lunch in one of the hotels, on us!

* Access to onsite mental health first aiders and an employee assistance programme.

* Free access to wellbeing resources such as online exercise classes and mindfulness tools.

* Hundreds of High Street discounts and a cashback card via Hospitality Rewards.

* Estate discounts on dining, stays, wine, spa products, and more.

* Employee recognition programme with rewards up to £1000.

* Up to £1000 for successfully referring a friend to join us.

* Premium payments for Christmas and New Year shifts.

* An optional, low-cost healthcare cash plan.

* Free, in-person financial planning advice.

* Fully funded apprenticeship opportunities.

**Additional Information:**

* The role is based in and around Dormy House Hotel, with a 40-hour per week contract, working 5 days a week.

* Due to our rural location (WR12 7LJ), you will require your own transport.

If this sounds like your ideal next step, we would love to hear from you. Please get in touch with us to discuss the role further or any other opportunities within our estate.

**About Us:**

We are members of the Hoteliers Charter and are committed to providing a workplace built on respect, fairness, equality, diversity, and opportunity. We prioritise wellness and career development, ensuring that all team members can thrive.

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