Deputy Director - Office of Appeals

Commonwealth of Massachusetts; Boston (MA); On-site; USD 103,000 - 159,000; Full time

Job summary

Massachusetts Department of Revenue seeks a Deputy Director for the Office of Appeals to oversee the evaluation, development, and resolution of complex tax dispute appeals. The role includes supervising Appeals Officers during hearings, settlements, and preparing determinations and settlement documents.

The position requires strong leadership, legal insight and supervisory experience, with expertise in corporate, partnership and personal income tax policies.

Qualifications

• Six years of full-time or equivalent experience in administration or management.
• At least two years in a project management, supervisory, or managerial capacity.
• Substitutions allowed: certificates or degrees for experience as described.

Responsibilities

• Evaluate, develop, and resolve administrative tax dispute appeals.
• Supervise Appeals Officers in hearings, settlements, and related memoranda.
• Prepare letters of determination and settlement agreements.
• Maintain inventories and perform quality control of Appeals.
• Collaborate with divisions to develop tax policy and resolve issues.

Skills

Project management

Supervisory experience

Budgeting experience

Public administration

Education

Bachelor's degree in related field

Graduate degree in related field

Doctorate degree in related field

Certificate in related field

Tools

GeniSys system

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Deputy Director - Office of Appeals (26000637)

Job Description

Deputy Director - Office of Appeals - (26000637)

Description

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Division Overview

The Resolution Division works with taxpayers, practitioners, and the other Tax Administration Divisions to address issues that could not be resolved in the Tax Division or Operations Division. This includes making decisions on abatement claims, resolving disputes, and working with taxpayers on problem cases.

Job Duties

The Deputy Director of the Office of Appeals is responsible for the evaluation, development, and resolution of administrative appeals of tax disputes involving a variety of complex and difficult issues.

Responsible for the day-to-day supervision of Appeals Officers in the conduct of hearings, the negotiation of settlements, and the preparation of letters of determination, settlement recommendations, settlement agreements, and all related memoranda with respect to disputed tax matters and requests for settlement.

Supervises Appeals Officers in the completion of Appeals cases on the GeniSys system, including complex financial transactions and case tracking entries.

Assists in managing the inventory of Appeals by conducting inventory reviews, periodic quality control reviews and employee performance reviews.

Works with other divisions within the Department of Revenue to ensure the consistent development and implementation of tax policy by identifying problematic issues presented in tax appeals, developing administrative procedures, resolving GeniSys issues, reviewing public written statements, and participating in discussions concerning various tax issues.

Preferred Qualifications

Member of Massachusetts Bar.

Knowledge of tax law, particularly corporate, partnership and personal income tax.

Ability to interpret and apply the laws, rules and regulations governing taxation.

Thorough knowledge of legal research methods and procedures including knowledge of electronic research tools.

Ability to read and interpret legal documents such as decisions, briefs, opinions and contracts.

Ability to write concisely and effectively to express thoughts clearly and to develop ideas in logical sequence (i.e., Strong writing skills).

Ability to correct and edit the written work of others.

Ability to supervise in a professional team setting.

Ability to work collaboratively and implement change.

Ability to exercise sound judgment and advise others.

Ability to deal tactfully with others.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Equal Opportunity Statement

An Equal Opportunity / Affiative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job Details

Job

Accounting and Finance

Agency

Department of Revenue

Schedule

Full-time

Shift

Day

Job Posting

Oct 2, 2026, 2:15:38 PM

Number of Openings

1

Salary

102,855.80 - 158,640.55 Yearly

If you have Diversity, Aff… or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Gabriella Knight - 8572861554

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes