Deputy Director of Operations

Delaware LLC; Delaware; On-site; USD 85,000 - 120,000; Full time

Job summary

Delaware LLC is seeking an exempt Deputy Director of Operations for the New Castle County Family Court. The role directs multiple operational units and ensures compliance with court rules, policies, and procedures.

You will lead supervisors, coach staff, and use performance data to drive improvements, while coordinating with judges, attorneys, and the public. This on-site leadership position offers an opportunity to shape operations within Delaware's Family Court system.

Qualifications

• Two years’ experience in court operations management and supervision.
• Two years’ experience as a manager in case flow management principles, practices and procedures related to family law or criminal justice issues.
• Two years’ experience as a manager in the interpretation and application of federal and state statutes, rules, regulations, standards, policies, and procedures related to the jurisdiction of Family Court, other juvenile court, juvenile services, or criminal justice system.

Responsibilities

• Direct the activities of several operational units and/or programs in New Castle County to ensure effective application of Court rules, policies, and procedures.
• Provides managerial and administrative direction to department supervisors in meeting the Court’s operational goals and objectives.
• Mange and develop the skills of supervisors and coach supervisory staff to effectively share performance findings with senior staff and identify solutions based on performance data to create positive change within Operations.
• Ensures that case processing functions meet required Court and legal standards.
• Promote continuous quality improvement through the implementation of data tracking, performance and quality improvement processes.
• Supports the New Castle County Director of Operations and supervisors in planning, reviewing and managing the Court’s automated systems.
• Responds to inquiries from Judges, Commissioners, attorneys, litigants, government officials and the general public regarding Family Court policies and procedures.
• Coordinates building maintenance, services, and other administrative activities related to the space occupied by Family Court.
• Performs related work as required.

Skills

Court operations

Case flow management

Statutes interpretation

Effective communication

Job description

Introduction

Family Court’s mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the public’s trust and confidence in an independent and accountable judiciary.

We strive each day to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect. We strive to have the same environment for our staff and value a diverse workforce.

We offer career opportunities that make a difference in people’s lives every day. Come join our team where our goal is to operate Family Court through great staff across the state.

Please note: FREE parking is available in New Castle County for Family Court staff.

Summary Statement

This is an exempt position. The incumbent reports to the Director of Operations and manages several operational units in the New Castle County Family Court.

Essential Functions

• Direct the activities of several operational units and/or programs in New Castle County to ensure effective application of Court rules, policies, and procedures.
• Provides managerial and administrative direction to department supervisors in meeting the Court’s operational goals and objectives.
• Mange and develop the skills of supervisors and coach supervisory staff to effectively share performance findings with senior staff and identify solutions based on performance data to create positive change within Operations.
• Ensures that case processing functions meet required Court and legal standards.
• Promote continuous quality improvement through the implementation of data tracking, performance and quality improvement processes.
• Supports the New Castle County Director of Operations and supervisors in planning, reviewing and managing the Court’s automated systems.
• Responds to inquiries from Judges, Commissioners, attorneys, litigants, government officials and the general public regarding Family Court policies and procedures.
• Coordinates building maintenance, services, and other administrative activities related to the space occupied by Family Court.
• Performs related work as required.

Job Requirements

JOB REQUIREMENTS for Deputy Director of Operations

Applicants Must Meet Each Of The Following Qualifications

• Two years’ Experience in Court operations management and supervision.
• Two years’ Experience as a manager in case flow management principles, practices and procedures related to family law or criminal justice issues.
• Two years’ Experience as a manager in the interpretation and application of federal and state statutes, rules, regulations, standards, policies, and procedures related to the jurisdiction of Family Court, other juvenile court, juvenile services, or criminal justice system.
• Ability to communicate effectively orally and in writing.

Conditions of Hire

Applicants must be legally authorized to work in the United States.

The State of Delaware participates in E-Verify and will provide the federal government with your form I-9 information to confirm you are authorized to work in the US.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.