Deputy Director of Human Resources

US Lawns; Newton (MA); Sur place; USD 120 000 - 170 000; Plein temps

Résumé du poste

The Deputy Director of Human Resources provides senior leadership and operational management for the City’s Department of Human Resources, ensuring professional and timely support across all municipal HR functions. The role focuses on strengthening day‑to‑day execution, internal systems, and service delivery to City departments and employees.

This position develops workflows, SOPs, and tracking systems, while overseeing project plans, staff assignments, and performance with a strong emphasis on

Responsabilités

• Provides senior leadership and operational management for the HR Department and supports day‑to‑day execution of HR functions.
• Collaborates with the Director to ensure professional, timely HR support across all municipal functions.
• Leads development of workflows, standard operating procedures, and internal tracking systems.
• Oversees project plans, staff assignments, accountability practices, and timely completion of HR work.
• Provides guidance on employee relations, benefits, leave management, workers' compensation and compliance.
• Acts as Director in the Director's absence and handles related executive responsibilities as required.
• Supervises HR staff, ensures training, evaluates performance, and guides continuous improvement.
• Coordinates cross‑functional HR work including payroll, recruitment, classification, labor relations, and finance.
• Utilizes HRIS/MUNIS and other systems to improve data quality, reporting, and decision making.
• Prepares reports and materials for the Mayor, Executive Team, department heads, and stakeholders.

Description du poste

Job Description

The Deputy Director of Human Resources provides senior leadership and operational management for the Department of Human Resources, with primary responsibility for strengthening the Department's day-to-day execution, internal systems, project management, staff coordination, and service to City departments and employees. The Deputy Director works closely with the Director of Human Resources to ensure that the Department provides professional and timely support across a full range of municipal human resources functions.

This position is responsible for helping build and sustain a high-performing HR department known for technical competence, responsiveness, sound judgment, follow-through, confidentiality, and clear communication. The Deputy Director develops and improves departmental workflows, standard operating procedures, internal tracking systems, project plans, staff assignments, and accountability practices to ensure that HR work is completed accurately, consistently, and with appropriate urgency.

The Deputy Director also provides leadership and support in areas including employee relations, benefits, leave administration, workers' compensation, accommodations, recruitment, classification and compensation, labor relations support, HRIS/MUNIS processes, personnel records, policy development, employee training, and compliance with applicable federal, state and municipal laws and collective bargaining requirements. The Deputy Director acts as Director in the Director's absence and performs all other related work as required, directed and as the situation dictates.

Supervision

Performs varied and responsible functions requiring considerable independent judgment to ensure legally compliant, operationally effective, and service-oriented administration of municipal human resources. Maintains a consistent, visible, and accessible presence in the office to provide operational leadership, support staff, respond to emerging issues, and promote effective coordination across HR functions. The Deputy Director also assumes the responsibilities of the Director of Human Resources in the Director’s absence and works closely with the Director to support the effective performance of all employees, volunteers, interns, and contractors within the Department of Human Resources.

Supervision Received: Works under the general direction of the Director of Human Resources; generally establishes own work plan and completes work in accordance with established departmental and City policies, standards, priorities, and expectations.

Supervision Given: Provides direct supervision, guidance, coaching, and operational support to Human Resources staff. May coordinate and review the work of subordinates and ensure that staff are adequately trained and performing in accordance with established expectations. Supervisory responsibilities include direct accountability for work results across HR functions, ensuring consistency, accuracy, appropriate escalation, and completion in accordance with established priorities, deadlines, and service expectations.

Essential Functions

(The essential functions or duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Supports the Director of Human Resources in leading and strengthening the day-to-day operations of the Human Resources Department, with responsibility for coordinating work intake, prioritization, assignment, tracking, follow-through, appropriate escalation, and resolution of personnel matters.


• Develops, maintains, and continuously improves standard operating procedures, checklists, templates, calendars, dashboards, and other tools to ensure that recurring HR functions are performed accurately, consistently, and in accordance with established priorities, deadlines, and service expectations.


• Manages departmental project execution, including creating project plans, clarifying owners and deadlines, tracking progress, identifying barriers, and ensuring completion of priority initiatives.


• Works collaboratively with HR staff to promote shared standards for responsiveness, accuracy, documentation, customer service, and follow-through.


• Builds a collaborative, accountable, and service-oriented culture that supports thoughtful problem solving and responsive action within the Department.


• Serves as a senior point of contact for department heads and managers seeking HR guidance, providing clear, practical, and technically sound support; assess matters requiring Director-level review, consultation, or decision-making and promptly elevates them to the Director, as appropriate.


• Identifies opportunities to strengthen HR processes, communication, and consistent practices, and works with the Director and HR staff to develop practical solutions.


• Provides day-to-day supervision, guidance, coaching, and performance feedback to HR staff; establishes clear expectations, monitors work quality and follow-through, and addresses performance concerns in a fair, consistent, and constructive manner.


• Coordinates cross-functional HR work involving benefits, payroll, leave, workers' compensation, employee relations, recruitment, classification, compensation, labor relations, legal review, and finance.


• Uses HRIS, financial, applicant tracking, and other systems to improve workflow, data quality, reporting, compliance, and decision-making.


• Maintains and regularly provides the Director with clear, useful information and reports on HR workload, active matters, project progress, service needs, recurring themes, and departmental accomplishments to support departmental planning, prioritization, and decision-making.


• Supports the Director in preparing materials, reports, analyses, recommendations, and implementation plans for the Mayor, Executive Team, department heads, employee groups, and other stakeholders, or as determined by the Director.


• Assists with the administration and improvement of employee and retiree benefits, workers' compensation, injury on duty leave for Police and Fire, unemployment benefits, leave administration, employee accommodations, and related policies and procedures.


• Manages the City's obligations relating to personnel records, recommends related policies and procedures, and audits personnel file management on a regular basis