Deputy Director, Bus Stop Management

New York City Department of Transportation; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

New York City Department of Transportation seeks a Deputy Director for Bus Stop Management within Traffic Control & Engineering. You will assist the Director in daily operations, oversee bus stop planning, installation, and maintenance, and coordinate with MTA, City officials, and stakeholders.

Responsibilities include sign signage, permit systems, and ensuring contract compliance. The ideal candidate will lead a multi-disciplinary team, manage priorities, and communicate effectively with

Qualifications

• Master's degree in transportation engineering or related physical/social science field or
• Bachelor's degree in engineering with required roadway/traffic experience as specified
• Alternative pathway with associate degree + four years of experience or high school diploma + six years of experience

Responsibilities

• Oversee day-to-day Bus Stop Management (BSM) operations, including planning, design, installation, regulation and maintenance of bus stops, layovers, and signage.
• Supervise staff and coordinate with TCE units, DOT divisions, city officials, and stakeholders.
• Manage contracts, procurement, budgeting and oversight for multi-million-dollar citywide bus stop maintenance/installation programs.
• Respond to inquiries/FOIL/311, monitor projects, track inventory and route data, and ensure timely project delivery.

Skills

NYCStreets

Leadership

Communication

Project management

Analytical thinking

Traffic engineering

Organizational skills

Collaboration

Policy drafting

Education

Master's degree in transportation engineering/related fields

Bachelor's degree in engineering + 1 year experience

Bachelor's degree in engineering + 2 years experience

Associate degree + 4 years experience

High school diploma + 6 years experience

Job description

Must be serving permanently in the title or reachable on the civil service list.

Traffic Control & Engineering (TCE) is seeking a qualified candidate for the position of Deputy Director, Bus Stop Management. The selected candidate will assist the Director in overseeing the day-to-day operations of the Bus Stop Management (BSM) unit, including the planning, design, installation, regulation, and maintenance of bus stops, layovers, bus parking locations, NaviLens QR signage for visually impaired riders, Access-A-Ride, Real-Time Information (RTPI) units, associated signage, and administering bus stop permits citywide. Responsibilities will include supervising and providing guidance to staff; planning and monitoring assignments and projects; ensuring work is completed accurately and within established timelines; and assisting with administrative and operational functions necessary for the effective management of the unit. The selected candidate will also assist with the management and maintenance of the Department's Sign Inventory Management System (SIMS), New York City Bus Stop Permits System (NYCStreets), BSM's route inventory database, tracking ongoing projects and programs, and providing updates to TCE management. The Deputy Director will coordinate with other TCE units, DOT divisions, the Mayor's office, Federal and State transportation, Law department, unions, transit and bus operators, community boards, elected officials, and other stakeholders on matters involving bus stop operations, policies, signage, maintenance, and design. Responsibilities will also include reviewing and addressing inquiries and complaints; overseeing responses to 311 requests, ARTS, FOIL requests, and other assignments; managing emergency and priority requests and conditions; attending meetings; and assisting with the resolution of operational issues. In collaboration with DOT Legal, the Deputy Director assists the Director to manage the planning, procurement, negotiation, budgeting, billing, fiscal, and oversight of a multi-million-dollar citywide contract for bus stop maintenance and installation, executed jointly with the Metropolitan Transportation Authority (MTA) and future bus stop modification contracts. The selected candidate will participate fully in the day-to-day operations of the unit relating to sign manufacturing, procurement, fleet and inventory management, assist staff and management as needed to ensure continuity of operations and timely project delivery, and perform other related duties as requested by TCE management. The candidate will be expected to lead collaboratively and inclusively, seeking to cultivate continued professional development, develop a strong team, and to effectively communicate through verbal and written forms with all stakeholders. This is an opportunity to work with a team dedicated to improving safety, accessibility and mobility throughout New York City.

The Department of Transportation's (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. Transportation Planning and Management (TPM) is responsible for the safe, efficient and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working and doing business in New York City. The Division's responsibilities include planning, street design, technical analysis, signs, transit development, freight mobility and markings, ensuring the safety of motor vehicle occupants, pedestrians, and cyclists.

Traffic Control & Engineering

Traffic Control & Engineering is responsible for administration, engineering and operations related to the installation, manufacturing, maintenance and removal of signs, flexible bollards, moveable barriers, in-house traffic sign production and other traffic control devices. The office draws on the expertise and talents of engineers, sign designers, planners, inspectors, IT experts, analysts and others to help the agency achieve Vision Zero and other city goals.

TRANSPORTATION SPECIALIST - 22316

Minimum Qualifications

1. A master's degree in transportation engineering, mathematics, urban planning, architecture, landscape architecture, urban studies, or related physical and social science fields; or
2. A baccalaureate degree in engineering from an accredited college and one year of full-time satisfactory experience performing technical work on roadway transportation and traffic studies and area-wide traffic programs; or
3. A baccalaureate degree from an accredited college and two years of full-time satisfactory experience as described in "2" above; or
4. An associate degree or completion of 60 semester credits from an accredited college and four years of full-time satisfactory experience as described in "2" above; or
5. A four-year high school diploma or its educational equivalent and six years of full-time satisfactory experience as described in "2" above.

SPECIAL NOTE:

In addition to meeting the minimum Qualification Requirements above:

To be assigned to Assignment Level II, the candidate must have an additional year of experience as described in the "Qualification Requirements" listed under "2" above.

To be assigned to Assignment Level III, the candidate must have an additional two years of experience as described in the "Qualification Requirements" listed under "2" above.

Preferred Skills

1. Proficiency in the NYCStreets system.
2. Strong leadership and supervisory skills.
3. Excellent written and verbal communication skills.
4. Project management and technical coordination experience.
5. Strong analytical and problem-solving skills.
6. Knowledge of traffic engineering principles and practices.
7. Strong organizational skills and attention to detail.
8. Ability to collaborate across teams and agencies.
9. Ability to draft policy and administrative documents supporting agency operations and procedures.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.